Let’s face it: in today’s world, you need the internet. But with so many service providers out there, how do you decide which company should you use? There are a lot of factors that can and should influence your decision, but you may not be fully aware of all the choices you have. With all the special offers, bonuses, and flashing discounted rates, the whole process can become overwhelming. Selecting the perfect Internet Service Provider (ISP) for you is not always an easy process, so here are our six mostimportant factors to consider when searching for the best provider to meet your needs.
Affordability is one of the most considered elements when it comes to selecting an ISP. However, there is more to it than just comparing base service prices. Checking for an unlimited plan for one monthly fee may save you money in the long run instead of paying overage charges, even though most places don’t put caps on coverage anymore. You also want toverifyif there are any other additionalexpenses not factored into the price, such as a one-time setup fee, customer service fees, or equipment charges.
There are many options for internet speeds now – cable, DSL, T1, etc. – so you don’t want to go for the cheapest version if you need quick connection and download speeds. However, there are many people who are paying for more than they use, making it important to establish how fast your internet access needs to be.
Quality of service
You want to know how reliable your service is. For example, you’ll want to know if the service is unpredictable and drops connection frequently. This is usually information you will most likely have to research, online or through friends, as providers don’t typically publish their downfalls.
One of the nice things about the internet is that you have user reviews of everything right at your fingertips. People are quick to get online and sound off about anything bad or to praise products they are truly satisfied with. There is always bound to be a bad apple in all the reviews, but if the consensus is that this company has poor service, why would you waste your money seeing if it applies to you too?
Tech support/customer service
Some companies have specific hours they are available for technical support, while others offer 24/7 availability. It is also important to know how you can reach them: by phone, email, online chat systems, etc. Also, if they offer phone support, make sure it is a toll-free or local number so you don’t have to cover long-distance charges.
Are there any perks included in the plan in addition to access to the internet? Some ISP’s offer free web space so you can create your own home page or provide you with additional email addresses. If these are things you need, you should factor this into your decision.
Next post: Do you know why we need ISPs?