Quantum Fiber Evaluación de clientes
99 Quantum Fiber Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Jim H | 08-31-2024
Although I am paying for 940 MBPS, I am only receiving less than 100 MBPS. When I call to get assistance, there is more than a 3 hour wait. When I try to Chat, there is 99+ people ahead of me. I have tried to talk with sales, support, etc. and called Century Link directly, no help. I am looking for another provider to replace Quantum. I tried to call for two weeks and tried to Chat with the same results. Terrible service!
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8 
0
Anita H | 08-30-2024
Worst customer service. Wait times up to 4 hrs. Not able to leave call back number. Agents with poor language skills and calls often dropped. Out for 5 days and they refuse to send a service tech after hours of trying remote testing fixes. On hold 2 hrs when requesting to terminate service.
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Christopher J | 07-23-2023
This is the worst company I have ever dealt with! They have rescheduled me 4 times and I have been calling them and all they do is either loop me back or tell me that they are working on rescheduling my appointment! I still have no idea when I will have internet, but you can bet they took their payment out immediately and are still holding it. I am looking for a different provider right now because I am stuck without any internet and a company that lacks any kind of customer service.
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Verified U | 05-23-2023
I like their reliability and affordability. They should always try and satisfy the customers
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Verified U | 05-14-2023
Internet speeds are good maybe could be a little faster in rural areas otherwise good service
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Verified U | 05-12-2023
Our fiber internet is reliable. The speed is great for the devices we use and how much we use it. Customer service is always top notch and if we call they come same day. Prices have never increased on us.
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Verified U | 05-10-2023
I liked the fact that it is in our price range. The internet speed is of great quality and I would say that they don't need to fix anything.
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Verified U | 05-10-2023
Sometimes the service cuts out on one or more TVs at once. It's very annoying to have to unplug and replug in to get the internet to work. It should work all the time.
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