Shentel Evaluación de clientes
15 Shentel Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Misty C | 08-05-2024
I have had both Frontier and Shentel when we had Frontier our internet was always going out it doesn’t with Shantel and those times when I run a little short on money they always help me by making payment arrangements
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Sam B | 09-21-2023
An Old Game Spectrum seems to play the old bait and switch game. They advertise one price, but have some really small fine print. We are now paying almost twice the original sign up price, and getting very poor service. Inn the last month our service has been out six times. This is not at night like they tried to tell me on my recent phone call, these six times were during regular business hours. The last person I talked to there went into a long speech before even listening to my situation. If you want regular price increases and poor service this is the company for you.
¿Fue útil esta reseña? 5 1
Jody B | 09-19-2023
Usuario Verificado
Worst service ever. Has not worked since July 3rd and still can't find what's wrong. But have to keep paying full price of the bill and maybe in a few months I will get some credits. However I was given a whole $50 credit for the 2 1/2 months on a monthly $250 bill. Now is that fair to me? I would never referring shentel to anyone. They are still working on the issue everyday but don't really care.
¿Fue útil esta reseña? 3 1
Verified U | 04-29-2023
Customer service is great easy to work with,but the internet connection could be better
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Verified U | 04-29-2023
Friendly customer service. Anytime I have an issue they are always willing to fix the issue.
¿Fue útil esta reseña? 0 0
Verified U | 04-28-2023
I've been with shentel for 5 years. In that time I've had very few problems. The service is fast and reliable. Price hikes only come after they've been announced on the website.
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Warner K | 02-17-2023
Shentel tells you one price at the beginning and then goes up after that decent speed especially if you have 5G but it still goes in and out buffers so you tell me very expensive in my opinion for unlimited.
¿Fue útil esta reseña? 3 0
Angela L | 01-29-2023
Reconnected cable and let C.S. we needed everything resumed. Auto pay was not put back. Bill is $300 and mom hasn't been back home a month yet. Way over priced and customer service ignored payment method request.
¿Fue útil esta reseña? 0 0