Compañías de Internet en Freer, TX

Cecelia H | 09-01-2024

Viasat told me that they were launching a new satellite and soon I would have 5G. Well, they launched the satellite, and I got 5G for about 2 months and it went away. I call and was told that our community wasn't large enough to get 5G and they had given our faster service to a larger community. Then, every time they gave me some "advanced service" I lost my metered time and soon didn't cover the month. I had to pay more and more, or fall to a snails pace for the remainder of the month. I ended up on the highest service plan they offered, and I still ran out of time. Now, I just couldn't understand how two over 70 year old women that did not watch movies or play fancy games online could possibly use that much time. Viasat couldn't explain that to me either. The crowning blow was when I got a notice that they were phasing out my plan and moving me to a plan of their choosing. It was the same speed that the other, unavailable to me, providers cheapest plans and it would cost me $20 more a month. I am no longer a Viasat customer. The funny part was when they demanded that I climb on the roof of my home to retrieve a part they wanted back. At 77 years old, my roof climbing days were long over. They were rude to me when I told them where they could put that part. They charged me $278 because it wasn't returned. I would give up my computer if I had to go back to Viasat.

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