Astound Broadband Evaluación de clientes
349 Astound Broadband Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Herbert Z | 12-09-2024
Usuario Verificado
Their Evo converter provides terrible access to cable TV. And only one can be connected - so the remote has to be passed around to different users. I recommend going elsewhere if possible.
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Patricia D | 12-08-2024
Often goes out if there is a bad storm. Last outage lasted four days.
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Rick M | 12-04-2024
Their speed isn't the best but my problem is that I don't have continual service. The service is sporadic and drops out at the worst times while I'm trying to do work
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Robert L B | 12-01-2024
Usuario Verificado
Just about every 3 months the bill increases. three months ago I called after one of their increases of $20 per month, they lowered it $10 per month only to increase my bill $40?!?!?!
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Ventura C | 11-21-2024
Really fast internet in Bangs compared to other providers like Frontier, and I am surprised we had fiber optics being in a remote area.
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Chester K | 09-03-2024
Service reliability is terrible. Internet goes out for 2-3 hours at least once a month.
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Mindy K | 09-02-2024
Usuario Verificado
I am constantly having outages, pauses for streaming happens in the middle of a program, and my bill went from 30.00 to 60.00 to now 80.00. I have my own modem, so renting one would makes it 90.00 . Comcast and XFinity are my only other options (same pricing or higher)
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Delores L | 09-01-2024
Usuario Verificado
Last month's automatic payment included yet another increase for my internet and landline connection. - I believe this is the second one for this year. Since I am stuck with this company (there are no other companies available where I live), I am more than unhappy with this situatio, especially since I live on a limited income since retirement. If there was another choice, Astound would be out the door.
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Tina A | 07-10-2024
By far the worst company to have services with. I am moving out of state and called to disconnect on a certain date. Because my billing cycle ends 4 days prior to when I want to disconnect, they either disconnect on the cycle end date, which I cannot do because I need wifi until I move OR bill me the entire next billing cycle for a service I will no longer be receiving except for 4 days. They are incompetent to be able to prorate services and having good reputable customer service. I WOULD STAY AWAY FROM THIS BUSINESS, even if others are a bit more in price. You get what you pay for.
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Linda T | 06-26-2024
Usuario Verificado
The salesperson was nice and friendly and told me I'd be paid for a buyout on my phone. Now, I can't get a return email or phone call. I really dislike salespeople who don't keep their word. I called the main number, and they were not helpful at all. Beware of this company!
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