What people really say about Astound Broadband
Who knows Astound Broadband better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“I like that they have good customer service when there is a problem. They always let us know when there will be a change in the price or in the terms of service. The internet is kind of expensive, but the service is great.”
–Woman, Hewitt, Texas
Verified User
(4/5)
“I get very good service with Astound. They deliver great internet, television and home phone products. I do wish they had better on demand and the price is a bit high in my opinion. But you can’t beat the product and customer service. Locally based.”
–Woman, Depoe Bay, Oregon
Verified User
(3/5)
“They raise the price constantly and you have to call them and get them to lower it. If they are able to lower it, then they shouldn’t raise it to begin with.”
–Woman, Easton, Pennsylvania
Verified User
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Read our Astound Broadband customer reviews.
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349 Astound Broadband customer reviews.
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Herbert Z | 12-09-2024
Verified User
Their Evo converter provides terrible access to cable TV. And only one can be connected - so the remote has to be passed around to different users. I recommend going elsewhere if possible.
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Patricia D | 12-08-2024
Often goes out if there is a bad storm. Last outage lasted four days.
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Rick M | 12-04-2024
Their speed isn't the best but my problem is that I don't have continual service. The service is sporadic and drops out at the worst times while I'm trying to do work
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Robert L B | 12-01-2024
Verified User
Just about every 3 months the bill increases. three months ago I called after one of their increases of $20 per month, they lowered it $10 per month only to increase my bill $40?!?!?!
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Ventura C | 11-21-2024
Really fast internet in Bangs compared to other providers like Frontier, and I am surprised we had fiber optics being in a remote area.
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Chester K | 09-03-2024
Service reliability is terrible. Internet goes out for 2-3 hours at least once a month.
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Mindy K | 09-02-2024
Verified User
I am constantly having outages, pauses for streaming happens in the middle of a program, and my bill went from 30.00 to 60.00 to now 80.00. I have my own modem, so renting one would makes it 90.00 . Comcast and XFinity are my only other options (same pricing or higher)
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Delores L | 09-01-2024
Verified User
Last month's automatic payment included yet another increase for my internet and landline connection. - I believe this is the second one for this year. Since I am stuck with this company (there are no other companies available where I live), I am more than unhappy with this situatio, especially since I live on a limited income since retirement. If there was another choice, Astound would be out the door.
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Tina A | 07-10-2024
By far the worst company to have services with. I am moving out of state and called to disconnect on a certain date. Because my billing cycle ends 4 days prior to when I want to disconnect, they either disconnect on the cycle end date, which I cannot do because I need wifi until I move OR bill me the entire next billing cycle for a service I will no longer be receiving except for 4 days. They are incompetent to be able to prorate services and having good reputable customer service. I WOULD STAY AWAY FROM THIS BUSINESS, even if others are a bit more in price. You get what you pay for.
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Linda T | 06-26-2024
Verified User
The salesperson was nice and friendly and told me I'd be paid for a buyout on my phone. Now, I can't get a return email or phone call. I really dislike salespeople who don't keep their word. I called the main number, and they were not helpful at all. Beware of this company!
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