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"We have had the best internet service with Frontier..."

Michael Morris | Fort Wayne, IN
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Frontier Evaluación de clientes

1280 Frontier Evaluación de clientes

Rating breakdown

3.0
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C. S | 09-04-2024

I have been down for two weeks. This is the worst company ever. It usually goes down for 12 to 15 hours every two weeks. This time it will. Be 10 days. I sure don’t want them to get in a hurry to fix it. I have ordered equipment from another company. Now I am using WiFi hotspot on my phone and it works better than Frontier.

¿Fue útil esta reseña? Yes 28 No 0

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Gabriel B | 09-03-2024

It started at $70 a month now it's $138. Awful I'm looking to change providers. I have WiFi phone in my home but I don't use it. They are taking money I am always working I don't game and I live alone

¿Fue útil esta reseña? Yes 5 No 0

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Melissa L | 09-02-2024

This is the worst internet service I have ever experienced. Would not recommend ever!

¿Fue útil esta reseña? Yes 5 No 1

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Steve L | 07-28-2024

Good price with good speed and service.

¿Fue útil esta reseña? Yes 1 No 2

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D K | 07-10-2024

Internet goes down every night around 8:30pm. Every night. Never resolved. Their phone service is exceptionally poor. Never recommend. Never.

¿Fue útil esta reseña? Yes 19 No 0

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Jhonny C | 07-09-2024

I made the contract 2 weeks ago. I still wait the router. The service starting to charge and I never get it. No physical store, no body answer the phone, no body answer the email. My address is not in the system, I try to change it in the app and nothing, No body can give me an answer, I need the internet connection I lost 4 days of my job, if they fired me. I will be take some lawyers decision.. is not fear, if not have the service why take me my personal data and my bank information.?

¿Fue útil esta reseña? Yes 16 No 1

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Natalie W | 07-09-2024

I’ve been working from home using my phone’s hotspot for internet, while my frontier home wifi has been spotty and unusable for over a month. Can’t talk to a human for tech support because their phone lines are all automated, and as soon as I call, it says something along the lines of “we see there’s an outage in your area. Our agents don’t have any new info. We’ll let you know when it’s fixed” then they just… hang up on me?? A FULL MONTH with unusable service and no workaround to speak to a person. Cancelling and getting new provider. Also filing a BBB report. This is absurd

¿Fue útil esta reseña? Yes 21 No 0

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Ernest L | 07-07-2024

have had only a short while but its been down more than up and you can not get anyone on phone.

¿Fue útil esta reseña? Yes 5 No 0

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Gary P | 07-01-2024

worst telephone company I've ever dealt with. High priced, slow repair if at all. No one in company cared if they helped customers or not.

¿Fue útil esta reseña? Yes 9 No 0

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Tom G | 06-26-2024

Was charged $50 restocking fee when I discontinued service then they charged me $160.00 for equipment that I had proof that I returned. Customer service was awful.

¿Fue útil esta reseña? Yes 11 No 0