What people really say about Frontier
Who knows Frontier better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“Tech support was excellent and corrected the problem remotely. No issues since.”
–Teresa B.
(5/5)
“I would recommend them to anyone looking for internet service.”
–Wanda B.
(0.5/5)
“Very poor customer service. I have had a dispute open for months that has been left unresolved.”
–David W.
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1286 Frontier customer reviews.
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Graciela R | 12-07-2024
Regrettably, I intially had hopes for this company but they have dashed them completely. Inconsistent, spotty service which goes down every night. Have tried to fix for a month with no resolution. Will be switching to new provider.
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Catherine J | 12-05-2024
I have never been without service so often with any provider I've ever had. Not only that, but there's been fiber running down my road now for about a year and I'm still hooked up to a copper wire. I've had a total of 30 something tickets made and not once has a technician shown up I had a modem sent to me and I installed myself but still no technician. I've never been more disappointed in an Internet provider. And seriously, why are there so many outages? I mean really. I've never seen so many outages or heard of so many outages in my life.
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Anthony M | 12-04-2024
When the fiber internet is working everything is great. Service is good I can have so many devices on and for a reasonable price too. However, I have had them for a little over a year and the internet has randomly stopped working like 3 times. I know there is some stuff that happens. But it is just something outside that needs fixed. The first time it took a while to get someone there but they fixed it relatively quickly. The 2nd time took a while to get fixed after scheduling and the 3rd time has been absolutely awful. I know the steps to attempt to troubleshoot on my end. But I try to request someone to come out and the chat ai feature is terrible it takes forever for a response. They give you steps that really don't do anything. My internet was down for a week and I hadn't gotten around to reaching out. When I did they scheduled me a week and a half out (granted there was a holiday) when the day came I stayed home from work in the 5 hour window they gave me and my request was just closed and said It was fixed. I had to call and reschedule and that was not a fun experience. They arrived and did some work. Were having issues and left and said they would come back. I have been waiting for 3 weeks now with no wifi and they rescheduled a bunch. Finish the job while you are there. e
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Kirk K | 12-04-2024
I have had Frontier service for 2months. The install location was placed in the wrong location of my home. Although the speed was as promised the Erro was not. I requested the modem be moved to the center of the home and added a 2G switch direct connection the speed from the the street to the switch was perfect. The WiFi connection was less that half of my 1G when tested. It’s was determined after troubleshooting that the problem was the ERRO. Well going on my 2nd day of no corrective action from Frontier! Not a happy camper for sure. I will update this when the issue has been resolved.
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Robert J | 11-26-2024
I just talked to Florence from the West Virginia office in Charleston. She is the most amazing person I’ve ever talk to trying to get help with my service she was very informative. She knew the answer to every question I had without hesitation. Because of her I’m staying with Frontier.She was so kind and helpful what an amazing lady Frontier is so very lucky to have her I called thinking I was gonna cancel but instead left with better service and I no what I’m getting and understand it Thank you Frontier for employees like Florence. Thank you Florence for all your help your Amazing
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Michael T | 10-16-2024
Works well for me.
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C. S | 09-04-2024
I have been down for two weeks. This is the worst company ever. It usually goes down for 12 to 15 hours every two weeks. This time it will. Be 10 days. I sure don’t want them to get in a hurry to fix it. I have ordered equipment from another company. Now I am using WiFi hotspot on my phone and it works better than Frontier.
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Gabriel B | 09-03-2024
It started at $70 a month now it's $138. Awful I'm looking to change providers. I have WiFi phone in my home but I don't use it. They are taking money I am always working I don't game and I live alone
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