Mercury Evaluación de clientes
47 Mercury Evaluación de clientes
Rating breakdown
General
Velocidad
Precio
Servicio
Lori F | 09-03-2025
Worst customer service I have ever experienced just to pay my bill. I had to wait 24 hours to write this so I could calm down.
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Carol H | 09-02-2025
Technician Brandon M gets 5 stars for his installation of wifi today! He
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Max M | 04-17-2025
our Mercury internet service is amazing. We had in install on April 15. The crew did a great neat job. They are very professional. They kept me informed thru the whole thing. We have a great signal and it is much faster than our Spectrum internet was. I have nothing but praise for the crew that came here. They all need a raise!!!!
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Carol M | 12-30-2024
Do NOT use Mercury if you have ANY other possible alternative. We did not & have suffered through down towers, no return calls, no assistance with troubleshooting & we pay $99 a month. Try any other option before Mercury. Their customer service, if you can reach a person ever, is wholly lacking in knowledge & customer skills. It is really too bad as we wanted to support local guys.
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Wendell L | 08-11-2024
You can set your watch by when the Mercury Internet connection fails virtually every night , 7 days a week, here in Capac Michigan. I have called them numerous times, they are always very helpful in evaluating and re-establishing a connection. Not a single time have I been told it is something I am doing. But likewise , it is virtually a nightly occurrence. I use to reset the box 3 or 4 times and sometimes I could get reconnected. Now, I just wait till the next morning and it has self-healed or a call customer service. Price is good, speed is good, reliability is horrible
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Verified U | 05-20-2023
I like their service and attitude towards customers. The price is reasonable and the Internet speed is adequate. I hope we can make the Internet speed more smooth so that there will not be a situation of network interruption
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Verified U | 05-19-2023
Their high speed service. They easy to cooperate with in help. Very good customer service.
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Verified U | 05-09-2023
We don't have a lot of other options. They are the best of what's available
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