What people really say about Mercury Broadband
Who knows Mercury Broadband better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“I liked the install. It was very professional. Easy to understand how things worked. Customer service is very good answering questions”
– Verified User
(4/5)
“Their customer service is top notch. Bill is accurate and we get good internet service”
– Verified User
(4/5)
“Their high speed service. They easy to cooperate with in help. Very good customer service.”
– Verified User
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Read our Mercury Broadband customer reviews.
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43 Mercury Broadband customer reviews.
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Wendell L | 08-11-2024
You can set your watch by when the Mercury Internet connection fails virtually every night , 7 days a week, here in Capac Michigan. I have called them numerous times, they are always very helpful in evaluating and re-establishing a connection. Not a single time have I been told it is something I am doing. But likewise , it is virtually a nightly occurrence. I use to reset the box 3 or 4 times and sometimes I could get reconnected. Now, I just wait till the next morning and it has self-healed or a call customer service. Price is good, speed is good, reliability is horrible
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Verified U | 05-20-2023
I like their service and attitude towards customers. The price is reasonable and the Internet speed is adequate. I hope we can make the Internet speed more smooth so that there will not be a situation of network interruption
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Verified U | 05-19-2023
Their high speed service. They easy to cooperate with in help. Very good customer service.
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Verified U | 05-09-2023
We don't have a lot of other options. They are the best of what's available
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Verified U | 05-09-2023
I liked the install. It was very professional. Easy to understand how things worked. Customer service is very good answering questions
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Verified U | 05-07-2023
Their customer service is top notch. Bill is accurate and we get good internet service
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Verified U | 05-06-2023
I am satisfied. I rarely have problems. The service is great and so is the customer service
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Verified U | 05-03-2023
i like the the service is reliable and affordable. also that there or few moments of slow down and that the service is fast
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Rebecca W | 04-10-2023
Do not use. They will try to charge you to fix the internet, they will try to charge you to go to a "static line" so it's not a shotty. They will try to Nickle and dime you for service that isn't there even if "there's a tower .5miles away"
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Laurie O | 03-11-2023
Their internet was down for days, tried blaming my end. I called to cancel service and have the equipment taken down in November, the tech that came said their tower was down and not enough power to service our area. Then the fight with billing started, they wanted me to continue paying for a service I was not receiving, actually got a bill for December, after having equipment removed for a month.
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