available in ◊ La valoración de estrellas se basa en las reseñas de los usuarios y nuestra encuesta independiente de satisfacción del cliente.
Lo que la gente opina de Viasat
Las reseñas de los clientes de un proveedor pueden ser una mina de oro de información sobre los pros y los contras del servicio. Aunque filtrar para ver las reseñas de insatisfacción puede afectar tu primera impresión de la empresa, también puede ayudarte a saber qué esperar en el peor de los casos, incluidos los problemas de facturación y llamadas de servicio de atención al cliente, según la experiencia de otras personas. Además, también encontrarás información positiva que te dará una idea de qué esperar en un buen escenario.
(5/5)
“Después de una larga experiencia con varios proveedores de Internet satelital, Exede/Viasat es, por mucho, la mejor opción disponible en mi área rural”.
–D. Phillip
Verified User
(0.5/5)
“Es lento. Cuando me lo vendieron, me dijeron que podía ver Netflix sin problema. Es horrible.”
–M. Yeowell
Verified User
(0.5/5)
“Esto no es mucho más rápido que la antigua velocidad de acceso telefónico de AOL. Realmente es dificil navegar o jugar.”
–W. Weber
Verified User
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Read our Viasat customer reviews.
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445 Viasat customer reviews.
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Y. G | 09-05-2024
This company exudes incompetence, poor service, and is scamming customers out of money because you are well aware that the “service” you claim to provide is nonexistent. I can’t wait for the day when the other service provider completes their tower setup so I can stop being taken advantage of. You are scheduled for service and receive notification it has to be rescheduled because of vehicle trouble. Trash internet service provider providing trash service to clients in rural areas with limited options.
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Aubrey M | 09-04-2024
Horrible company
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Cecelia H | 09-01-2024
Viasat told me that they were launching a new satellite and soon I would have 5G. Well, they launched the satellite, and I got 5G for about 2 months and it went away. I call and was told that our community wasn't large enough to get 5G and they had given our faster service to a larger community. Then, every time they gave me some "advanced service" I lost my metered time and soon didn't cover the month. I had to pay more and more, or fall to a snails pace for the remainder of the month. I ended up on the highest service plan they offered, and I still ran out of time. Now, I just couldn't understand how two over 70 year old women that did not watch movies or play fancy games online could possibly use that much time. Viasat couldn't explain that to me either. The crowning blow was when I got a notice that they were phasing out my plan and moving me to a plan of their choosing. It was the same speed that the other, unavailable to me, providers cheapest plans and it would cost me $20 more a month. I am no longer a Viasat customer. The funny part was when they demanded that I climb on the roof of my home to retrieve a part they wanted back. At 77 years old, my roof climbing days were long over. They were rude to me when I told them where they could put that part. They charged me $278 because it wasn't returned. I would give up my computer if I had to go back to Viasat.
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Dylan L | 08-30-2024
They took so much money that wasn’t owed and leave you on the phone for hours there internet is absolutely aweful. They smart enuff to only take enuff that I would loose more taking them to court than to get my money back. Please do not use
¿Fue útil esta reseña? 4 1
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Kevin S | 07-09-2024
Very slow internet and so called high speed will run out quickly.Worst experience ever. Even when I cancelled service they charged me for a full month. They said I cancelled on first day and still charge for a full month
¿Fue útil esta reseña? 8 0
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Lawrence E | 07-01-2024
Viasat said we used 40 gigabytes in 2 days. We endured 2 years of their bull. Every month we would have used up our 70 gigs in the first 2 weeks and then have to try to use the internet at a speed slower than dialup. for this we were paying over $100 a month. Of course they were willing to sell us more data or upgrade us to a more expensive plan. I do not recommend this especially if you want to stream Hulu or Netflix because it just won't work without paying for their deluxe service. My new provider is better and 30% cheaper.
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Andrew O | 06-07-2024
Their service is terrible. Cannot stream video without pixelating and lag. Even music cuts out. I’ve never had such slow and bad service.
¿Fue útil esta reseña? 7 0
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Gary M | 03-31-2024
Usuario Verificado
Much better than when I had Hughesnet
¿Fue útil esta reseña? 6 2
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Bryan B | 03-30-2024
It works fast but hard getting a tech to come out when their is a problem
¿Fue útil esta reseña? 5 3
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Ann T | 02-23-2024
Usuario Verificado
Very slow. Impossible to download large files. Graphics frequently do not build due to speed. Only use as it is all that is available. Prices are ridiculously high for the level service. Anxiously awaiting something better in this rural area.
¿Fue útil esta reseña? 14 0
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