Compañías de Internet en | 71129 Shreveport, LA

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Connie G | 04-25-2024

I got really upset with 1 customer service representative and I had been very ill and took it out on the entire company. Just because 1 representative is wrong and rude doesn't mean anything about a company. They cannot watch every single person all of the time. The majority is what u have to rate the company on . I have been using xfinity tv and internet for years and only one time was anyone rude or I had a bad thing to speak about. Every other time I had great experiences with all the representatives and they always fixed my issues. If I hadn't been so sick that day I probably would have realized that maybe he also was having a bad day and let it go. I had some bad news and was just angry and I took it out on everyone . I wish I had not done that and had a chance to apologize. So before you leave a bad review it might help everyone including yourself to stop and think is what happened really worth causing someone to lose a job and a paycheck that they might need to feed their families on just because they had a bad day because of bad news and were angry but not anything about you. All in all xfinity has been a great company to do business with and I have had great television experiences and great internet experience with them also. I've tried other companies and I promise in comparison XFINITY IS THE BEST!

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Mohamed A | 07-30-2023

The worst customer service that has ever existed. Billing problems every time and the dumbest customer agents ever.

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Melissa C | 07-21-2023

I can’t give them a lower rating than half a star or I would have. This is by far the absolute worst internet I have ever had in my entire life!!!! Unfortunately they are the only internet provider at my new location. The high speed is not high speed. It’s enough to keep you buffering or kick you off but once in a blue moon you get to watch a 1.5 hour movie in as little as 4 hours. You can’t game at all! I cannot even use my cell phone on it so I use my data with my cell provider. My laptop never has been online at all so I literally pay to have my cellphone do it all and they lock you into a 2 YEAR contract! Customer service is no help at all! Says unlimited but it’s partially. So much high speed and the no speed basically. It takes me hours if at all to get on tubi or paramount plus! I wish I had never gotten under contract with them! I am always having to reboot the modem. If the wind blows the satellite goes out per weather conditions. Which doesn’t really matter cause you can’t get on anyways. I’d rather have no internet than deal with this bs!!!!

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