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Overview of internet satisfaction and availability in Illinois

Illinois has access to some of the fastest internet providers in the US. Xfinity, rated as the fastest ISP in our customer satisfaction survey, has the most coverage in Illinois. AT&T is the state’s primary fiber internet provider, with fiber coverage in the Chicago area, Springfield, Urbana, and along the southwest border. Astound Broadband is another major cable internet provider in Illinois, primarily concentrated in the Chicago area. Most of Illinois also has access to fixed-wireless internet through T-Mobile or Verizon.

Internet providers received an average satisfaction rating of 3.7 out of 5 stars from customers in Illinois.

That ranks Illinois 27th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in Illinois

 3.7/5 average customer satisfaction rating
 27th national ranking for customer satisfaction

$71.52 average price per payment for internet, per household

90.4% of the time, advertised speeds meet household needs

3.6/5 average customer service rating of internet services

3.7/5 average reliability rating of services state-wide

Population:
12,812,508 people

2.51 average people per household

$73,214 average income per household

42 average age per household

59% of population employed

90

4% higher than national average

Ranked 16th nationally

88

29% higher than national average

Ranked 21st nationally

99%

13% higher than national average

Ranked 41st nationally

83%

6% higher than national average

Ranked 13th nationally

Average download speed
137.4 Mbps

0.08% higher than national average
Ranks 20th nationally

Average upload speed
39.8 Mbps

31.94% lower than national average
Ranks 42nd nationally
Compare your speed to the Illinois average with our Speed Test.
If you’re looking for additional information about HighSpeedInternet.com or the products, services and trends we write about, please reach out to us at press@highspeedinternet.com.

Fastest internet providers in Illinois

Provider Avg download speed Avg upload speed Availability Order online
Wabash Communications 304.21 Mbps 222.53 Mbps 78.81% View Plans for Wabash Communications
i3 Broadband 273.95 Mbps 223.87 Mbps 56.15% View Plans for i3 Broadband
Pavlov Media 261.08 Mbps 205.11 Mbps 100% View Plans for Pavlov Media
XFINITY 258.43 Mbps 39.56 Mbps 95.78% View Plans for Xfinity
Google Fiber 244.12 Mbps 189.54 Mbps 65.26% View Plans for Google Fiber
99% of people in Illinois have access to 100Mbps or faster broadband, ranking 40th nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
Satellite 135.33 Mbps 72.24% 96.22% See all providers for Satellite
LTE Home 150 Mbps 0.12% 98% See all providers for LTE Home
Fixed Wireless 72.18 Mbps 88.01% 69.05% See all providers for Fixed Wireless
Fiber 2144.74 Mbps 87.98% 55.46% See all providers for Fiber
DSL 383.41 Mbps 47.39% 78.33% See all providers for DSL
Cable 1636.22 Mbps 94.98% 88.44% See all providers for Cable
5G Home 242.33 Mbps 94.73% 61.14% See all providers for 5G Home

Best cities for internet in Illinois

Cities in Illinois with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Mount Prospect 347.07 Mbps 234.03 Mbps 19% AT&T
Rockford 332 Mbps 44.88 Mbps 88% Illinois Valley Cellular
Hickory Hills 326.82 Mbps 132.41 Mbps 28% XFINITY
Chatham 325.48 Mbps 87.57 Mbps 95% i3 Broadband
Mokena 314.01 Mbps 35.3 Mbps 42% XFINITY
Homewood 312.01 Mbps 100.12 Mbps 34% XFINITY
Berwyn 305.48 Mbps 145.21 Mbps 67% AT&T
Glen Ellyn 297.83 Mbps 78.49 Mbps 46% XFINITY

Mount Prospect is the best city in Illinois for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Rockford and Hickory Hills also earn top rankings, according to our data.

The most connected cities in Illinois

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
Joliet 150,221 100% 100% 100%
Yorkville 21,273 100% 100% 100%
Aurora 181,405 100% 100% 100%
Channahon 13,807 100% 100% 100%
Elgin 114,190 100% 100% 100%
Oswego 34,810 100% 100% 100%
Sandwich 7,139 100% 100% 100%

Joliet is the most internet-connected city in Illinois. Joliet makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Joliet's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Yorkville and Aurora also make it to the top of our list.

Top cities in Illinois

Chicago

Population: 2,721,914

Median income: $69,834

148.13 Mbps
avg. download speed

37.44 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP

Aurora

Population: 181,405

Median income: $105,835

243.26 Mbps
avg. download speed

68.92 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Xfinity

Joliet

Population: 150,221

Median income: $98,389

255.11 Mbps
avg. download speed

36.87 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Xfinity

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Methodology

HighSpeedInternet.com relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

Illinois FAQs

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