Verizon 5G Home Internet Customer Service

Contact Verizon 5G Home Internet customer service

Verizon customer service phone number

To reach an agent by phone, call +1-800-VERIZON (+1-800-837-4966). This is the number for all customer support issues.

However, you won’t reach an agent immediately. You must navigate a few automated menus first, so be sure to say “representative” right away. The system will then ask what your call is about to send you to the correct department.

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Verizon 5G Home Internet customer service hours

Verizon’s customer service phone line has limited hours of operation outside of standard business hours:

• Monday to Friday: 8 a.m. to 7 p.m. ET
• Saturday: 9 a.m.–5 p.m. ET
• Sunday: Closed

You can also chat with the Verizon Assistant tool on its website 24/7.

Verizon store locations near you

To speak with someone in person, you can use the Verizon store locator to find a nearby store in your area. This tool gives you options to schedule an appointment or manage existing appointments. Just click the appropriate link and follow the instructions.

You can also open the My Verizon Mobile app and tap the Appointments button at the bottom of the home screen. This will give you the same tools available in the store locator.

Verizon 5G Home Internet customer service online

The Verizon 5G Home Internet support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, and performing related tasks like finding the spot in your home with the strongest signal for your 5G gateway.

You can access support tools through several different platforms:

• Verizon account login
• Verizon Assistant chat
• My Verizon for iOS
• My Verizon for Android

Other Verizon online support

Verizon outages

If there’s an outage in your area, you can sign into your account to confirm that there’s an outage impacting your service and be assigned a ticket with the estimated time your service will be restored. You can check the status of an existing repair request or update your request by visiting verizon.com/CheckStatus.

In the event of an emergency, you can sign into your account or check the Verizon news center to stay up to date on network recovery efforts and community support.

The My Verizon app for iOS and Android also displays outage information in your area. You can tap on View Outage Details to get more info or request a callback when the outage ends.

Report an Outage Now

Verizon customer support for your business

You can reach customer support for Verizon Business services through its online portal. You can also call +1-800-VERIZON (+1-800-837-4966) to speak with a representative.

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Pay your Verizon bill

There are multiple ways to pay your Verizon bill:

• Pay online at Verizon.com.
• Pay by check or money order mailed to the Verizon address listed on your statement.
• Pay on the My Verizon app.
• Pay in person at Verizon stores or third-party payment centers.
• Pay through your bank.
• Pay through your TV if you have Fios TV and an IMG/TV Set-top Box.

We suggest setting up autopay on your account, as it gives you a monthly discount and ensures that you don’t have to worry about getting your payment in late.

Sign up for Verizon service

To sign up for Verizon home internet service, you can call +1-800-VERIZON (+1-800-837-4966) or click the button below.

Cancel your Verizon service

If you need to disconnect your Verizon service, you have several options:

• Call +1-800-VERIZON (+1-800-837-4966) during its hours of operation. Remember to have your account information on hand.
• Disconnect using the My Verizon app by choosing Disconnect Service on the Account Dashboard or Account Settings
• Sign in to My Verizon and click the chat button. Type Cancel in the Ask a Question box and follow the prompts to disconnect a line or chat with a live agent.

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