Bertram Internet Customer Reviews

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Lawrence T | 07-10-2024

Today I was informed by Bertram that my internet service was being terminated because of a lame excuse they intend to "decommission the site to improve and upgrade our network infrastructure to better serve our customers"! Thanks for nothing for over 15 years of being a loyal customer!

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Leah L | 08-17-2023

I am fed up with the inconsistency of our internet speed. I have to call frequently and my latest call I was told they are still looking into it and it has been 4 days.

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Ryan V | 03-09-2023

Installer was friendly and professional. Service is only rarely actually down. There is no customer service available on nights or weekends. I pay for 15Mbps. Price is very high. (Lower if you sign a 3 year contract, but still high.) Service is much slower than advertised. I normally get 7Mbps off-peak, and 1.5Mbps during peak times.

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Carol P | 03-05-2023

Very poor customer service. Additional $2.00 fee to pay by check. Slower than previous provider. Did I say VERY POOR customer service.....

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