Blue Stream Fiber Customer Reviews
20 Blue Stream Fiber Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
David M | 09-03-2024
Verified User
Your service is abysmal to say the least, slower than malassas. we had Spectrum and NEVER a problem, get your acts together because the whole community is about to give you the BOOT!
Was this review helpful?
3 
0
VICKIE J | 08-01-2024
Verified User
The entire team was more than helpful. They were very patient with us as we are not very "technology-wise". I love the service and the transition to something new was pretty painless. This team was spot on with customer service. I am very grateful our HOA decided to use Blue Stream
Was this review helpful? 0 1
NICK C | 07-10-2024
Verified User
very slow cant even play roblox
Was this review helpful? 5 1
Yelena K | 05-10-2024
Mr. Nelson is an excellent lead technician. His customer service skills are excellent. He was very empathetic, patient and understanding. He made sure to take his time to make sure all the services were in working order. He went above and beyond to resolve any issues we were having with phone, internet and wifi. Mr. Nelson made sure everything was in working order to our satisfaction. He remained in touch throughout the process and provided updates. He informed me of the steps he was going to take to resolve any issues we were experiencing. Mr. Nelson provided options and alternatives in which issues we were having could be quickly and efficiently resolved and put my mind at ease. He made sure everything was fully operational before he left the premises. We are very satisfied with his service. From now on I will be requesting for specifically, Mr. Nelson who is a highly knowledgeable, and reliable lead technician.
Was this review helpful? 0 1
Susan W | 03-15-2024
Verified User
My internet was disconnected following installation of a new modem; service technician was already out of area and couldn't return. Toni (1232) patiently worked with me over the phone to reconnect to the internet. She was great.
Was this review helpful? 0 0
Jerry & Constance S | 10-10-2023
Excellent service from a very personable service technician, Felix, Technician# 4101
Was this review helpful? 1 3
CJ L | 09-27-2023
Verified User
Kalvin from Texas customer service with Blue Stream Fiber is the BEST! He’s very knowledgeable! Great customer support. His representation is seriously on point. The buffering on my streaming GONE!!! Now I am watching TV buffering FREE! THANKS Kalvin…Thanks BLUE STREAM FIBER. Am happy. 3 years with BLUE STREAM FIBER AND STILL A HAPPY CUSTOMER.
Was this review helpful? 2 0
Ann S | 08-10-2023
Verified User
Extremely pleased with the prompt service to fix my problem with my three television sets on August 10. I was more than satisfied with the excellent and very prompt service.
Was this review helpful? 1 2
Patricia E | 07-19-2023
Today, I had the pleasure of having Blue Stram Representative, Rosario, assist me in paying my bill. Rosario was extremely helpful. She was caring, courteous, kind, patient, personable, extremely knowledgeable, cheerful, respectful, engaging, responsible, and more. She also provided me with a wealth of information to help me better understand my plan. Rosario represented Blue Stream at the highest level of customer service, and I was convinced that customer care and, ultimately, customer satisfaction are priorities for her. Thanks R...rio for extending to me your exceptional customer service. God bless you! Thanks to BlueStream for having R...rio on its team. She is an asset to the Organization and a blessing to its customers.
Was this review helpful? 3 4