Blue Stream Fiber Customer Reviews
23 Blue Stream Fiber Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Michelle M | 12-10-2024
Horrible, horrible service. Use someone else! Trust me, don't use them
Was this review helpful?
1 
0
James W | 12-02-2024
This review is about a specific employee. Valentina tech 957, was very helpful. She made sure I understood the wiring issues at my home. And what would be needed for them to be fixed properly.
Was this review helpful? 0 0
Carol K | 10-29-2024
Verified User
My husband picked up a new remote for one of our TV’s because th3 old older one was not working. Tonight we had the pleasure of talking to one of your customer service agents. He was so polite and patient and told my husband step by step how to pair our new remote with our TV. He tried many ways to cor
Was this review helpful? 0 0
David M | 09-03-2024
Verified User
Your service is abysmal to say the least, slower than malassas. we had Spectrum and NEVER a problem, get your acts together because the whole community is about to give you the BOOT!
Was this review helpful? 4 0
VICKIE J | 08-01-2024
Verified User
The entire team was more than helpful. They were very patient with us as we are not very "technology-wise". I love the service and the transition to something new was pretty painless. This team was spot on with customer service. I am very grateful our HOA decided to use Blue Stream
Was this review helpful? 0 1
NICK C | 07-10-2024
Verified User
very slow cant even play roblox
Was this review helpful? 5 1
Yelena K | 05-10-2024
Mr. Nelson is an excellent lead technician. His customer service skills are excellent. He was very empathetic, patient and understanding. He made sure to take his time to make sure all the services were in working order. He went above and beyond to resolve any issues we were having with phone, internet and wifi. Mr. Nelson made sure everything was in working order to our satisfaction. He remained in touch throughout the process and provided updates. He informed me of the steps he was going to take to resolve any issues we were experiencing. Mr. Nelson provided options and alternatives in which issues we were having could be quickly and efficiently resolved and put my mind at ease. He made sure everything was fully operational before he left the premises. We are very satisfied with his service. From now on I will be requesting for specifically, Mr. Nelson who is a highly knowledgeable, and reliable lead technician.
Was this review helpful? 1 1
Susan W | 03-15-2024
Verified User
My internet was disconnected following installation of a new modem; service technician was already out of area and couldn't return. Toni (1232) patiently worked with me over the phone to reconnect to the internet. She was great.
Was this review helpful? 1 0
Jerry & Constance S | 10-10-2023
Excellent service from a very personable service technician, Felix, Technician# 4101
Was this review helpful? 1 3
CJ L | 09-27-2023
Verified User
Kalvin from Texas customer service with Blue Stream Fiber is the BEST! He’s very knowledgeable! Great customer support. His representation is seriously on point. The buffering on my streaming GONE!!! Now I am watching TV buffering FREE! THANKS Kalvin…Thanks BLUE STREAM FIBER. Am happy. 3 years with BLUE STREAM FIBER AND STILL A HAPPY CUSTOMER.
Was this review helpful? 2 0