altafiber Customer Reviews
14 altafiber Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Chad Z | 06-07-2024
The absolute worst experience I have ever had. I took off work for an appointment. They never showed up and then lied multiple times about the situation. I will never use them again and I will be calling SPECTRUM !! Alta fiber does not care about their customers so I will find a company that does. You have been warned do not use Alta fiber !!!
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11 
5
Richard S | 03-05-2024
Was contacted by Altafiber and told that we needed to upgrade our tv boxes as they were due to be replaced. Went to the Kenwood office and was fortunate to have Drew work with us. in addition to hooking us up with the new equipment, he reviewed our bill and made several adjustments which significantly reduced our monthly fees. He was incredibly helpful, knowledgeable, and courteous, and when I attempted to tip him to show my appreciation he immediately refused. In an age when customers are asked to tip for EVERYTHING, it was surprising to see his reaction. I highly recommend the Kenwood location and suggest you ask for Drew!
Was this review helpful? 2 0
Greg S | 09-27-2023
We recently switched from DirecTV to altafiber primarily for the lower price. Both of us noticed less picture clarity on altafiber.
Was this review helpful? 15 0
Jerry H | 09-19-2023
Sounds good works well love it
Was this review helpful? 3 4
R K | 08-15-2023
My husband died over 5 years ago. Long before he did, I had switched to AT&T. Now all of a sudden they are pretending I owe them something. I'm not even a customer. Are they kidding?
Was this review helpful? 13 16
Tom P | 07-27-2023
just installed yesterday. they didn't record email correctly. I didn't receive an account number. can't get one for 10 days. can't set up apps or extras. customer service was absolutely no help. just as bad as Spectrum, maybe worse
Was this review helpful? 14 1
Cindy N | 07-26-2023
Was having major issues with tvs. Tech came out on a Friday. Replaced all the equipment, modem, and 2 TV boxes with their new set up. Still had issues with the tvs, wouldn't connect with the internet. Which was also dropping. A tech came out on Saturday. He replaced the outside box and HDMI cord on 1 tv. Worked for one day. 3rd tech came in Monday and stated that out bedroom TV was possibly had a bad HDMI connection. Asked him why these TVs weren't connecting right away. He stated that we probably need a booster. What! Never had an issue with the old equipment connecting until the outside went bad. They are using eero equipment and on the app they are pushing to sell boosters. The 3 techs that came were extremely nice and respectful. But getting a booster is a bunch of crap. Will be switching. So done with Altafiber
Was this review helpful? 21 4
Verified U | 04-29-2023
I haven't had any notable issues with their service. Customer service have always solved any issues I was having over the phone.
Was this review helpful? 1 0