Consolidated Communications Customer Reviews
61 Consolidated Communications Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
John W | 08-30-2024
Verified User
Look elsewhere if you have the option! Horrible customer service. They do not care about the customer...
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13 
0
Barry G | 06-25-2024
Verified User
inconsistent slow to no internet even paying for fastest speed. Constant service calls with breif better speed then back to slow again.
Was this review helpful? 11 1
Dave W | 06-14-2024
Can’t speak low enough of this company. The internet speed is always slow, if it works. The phone plans are expensive at any package price. And if you complain A LOT, you can have a technician come to your home and give you new equipment that will make things minimally better for a few weeks. I suffered with this service for years, before switching to Starlink & a VOIP provider, cutting the lines, giving faster speeds for less money overall
Was this review helpful? 6 0
Eric M | 10-03-2023
Verified User
Their website for customer portal does not support most browsers. They told me I had to use Chrome. Still couldn't pay online or set up auto pay. It took a full year to get set up on Auto pay. Kept getting different reasons why. They are terrible and VERY understaffed. If you call customer service be prepared to wait A LONG TIME for them to actually help you. I can not wait until a competitor moves in.
Was this review helpful? 19 3
Margart O | 09-30-2023
Nightmarish! I was so relieved when i was able to abandon CCI when I decided to disconnect my landline. But now I am about to move and it is the only internet service viable for the new house. I am getting the runaround about setting up service. No one is calling to notify me of decisions . I had to call to say, ' what's going on' and they tell me, oh, we have to get the government involved to install wire to your house, no one told you this? Nope. They then proceeded to give me a date that had been selected a week ago to see the property and no one thought to notify me that they'd be lurking around? I am at the point of choosing to have no internet instead of working with this monstrous company again.
Was this review helpful? 11 2
Gerard C | 09-29-2023
Verified User
Absolutely pathetic service. New modem/router installed in May and hasn't worked right since. Five phone calls all but pleading for a replacement and it is now many MONTHS later. No follow-up, no technician visit, no nothing. TV is unusable much of the time and often the computer isn't connected so that can't be used either. Disgusting company that in simplest terms couldn't care less. Should be investigated for rank incompetence and a refund sent for months of off and on service. Pitiful company that is happy to take your money and then wash their hands of any problems.
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T M | 09-28-2023
UNDERSTAFFED! Outages take MULTIPLE DAYS to resolve. No off-hours coverage - just someone answering the phones. Plenty of installers though.
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Meredith C | 09-26-2023
Would give 0 stars if able. Horrible! Horrible! Horrible! If you have a choice, avoid at all cost. Have nothing good to say.
Was this review helpful? 12 0
Matthew D | 09-26-2023
Verified User
First, the positive: The customer service reps really try to help you. The Negative? Our speed was fine and dandy, until they added a 'faster' option for more money. Strangely, my service became awful at the same time. After dealing with incredibly slow internet (and we had Dish TV, not even streaming) we went ahead and upgraded in order to drop Dish and go to streaming. The result? When internet works, it works fast. Streaming always...ALWAYS...drops off to the point of giving your tv an error code. We only use 2 tvs. Router, which is new, flatlines regularly, but eventually comes back to life. It's so annoying, I'll be happy to pay the penalty to get out of the contract if I find something that actually works with any kind of regularity. Have complained about it to CC and the associate tried to help me, but it is what it is. The comments on this page are quite legit.
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Phyllis H | 08-15-2023
Verified User
they have the monopoly in my area otherwise I would have gotten rid of them years ago. My WiFi keeps disconnecting, my iPhone won't connect when I return to the house Service techs keep trying to make it my fault. Infuriating.
Was this review helpful? 8 2