GoNetspeed Customer Reviews
11 GoNetspeed Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Judith A | 06-09-2024
come quick but favorite answer is you are at the end of the line so it is the slowest speed, nothing we can do. Can stream one thing, such as netflix, sometimes, on only 1 tv, with slow uploads and stops to upload more and they will not do anything more to increase out speed. It stinks do not get is you live out of town very far.
Was this review helpful?
3 
1
Colleen P | 06-08-2024
I called for an internet issue late Saturday afternoon. I put in a ticket and called customer service to see if there was support on the weekend. Customer service was very helpful and agreed a technician was needed. In less than 45 min I had a call back and a very knowledgeable technician Ryan identified the issue and fixed it. I was back up and running in no time flat. Customer service like this is unheard of these days. I have had the service a few years now and I have only contacted customer service twice both occasions were top notch. Thank you so much to Ryan and the rest of the team.
Was this review helpful? 0 0
Michael T | 06-02-2024
After dealing with Optimum for years and back and forth with their support regarding issue after issue with my network I took the jump to GoNetspeed. Everything has been running fine after signing up for a year. I see negative posts and clearly these people don't understand how fiber optic works and the issues with bad weather, cold weather. I haven't had a bill increase yet and will continue enjoying my service with GoNetSpeed. I had Frontier knock on my door offering 2 Gigabit Fiber for the same price as my 1 Gigabit speed with GoNetspeed. I told the reps that I am keeping my current service as I've had no issues with them.
Was this review helpful? 0 0
Cameron S | 09-21-2023
It has been really reliable so far. I'm currently using the 1 Gb symmetrical fiber package for about $90 a month and highly recommend it if it's in your area. You can't go wrong with fiber when it comes to streaming or gaming.
Was this review helpful? 1 1
Michelle S | 04-20-2023
For the last two weeks (no rain) our service has been out. Let’s not talk about service when it rains. There is no television or phone service. Football is coming and this better not happen during my games!!!
Was this review helpful? 2 1
Ryan G | 04-16-2023
Very fast internet, punctual and limited install invasion. Had fiber in a previous state from Verizon, this mirrors their coverage. Would 100% recommend switching if your on any provider using cable to send signal. Fiber is 100% the way to go. I have had them for one year and had no issues. Small con, billing is a bit weird. But not unexpected. Price is what they say it is no hidden bs.
Was this review helpful? 1 1
Scott P | 03-18-2023
Just a new name for Otelco. Not worth it.
Was this review helpful? 2 3
Wendy C | 02-25-2023
A representative from gonetspeed came and discussed changing my internet. Never a price change $49.95 for as long as I keep it. So I changed. Received a bill today that my bill will go up $10.00 every year and if I don't sign up for automatic payments I will be charged $5.00 every month. Hate being lied to. I will be canceling this service.
Was this review helpful? 5 2
Verified U | 07-10-2022
I do not like anything about my internet service. They could sell out to a reputable company. I cannot change companies because they have a monopoly. No other internet company can come here.
Was this review helpful? 4 1
Verified U | 07-10-2022
My internet service provider is a small company they're more reliable and customer friendly than any other ISP I have ever had. They built their fios to my house as soon as they were in my area. When there was a break in the line they sent a team to repair it. No charge.
Was this review helpful? 2 3