What people really say about Google Fiber
Who knows Google Fiber better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“Google Fiber has fantastic uptime and we never experience low bandwidth issues in our household.”
– Verified User
(4/5)
“I’ve had Google since it started. In 10 years, my service has been down twice. Whenever I have an issue, a tech is onsite in less than 24 hours. Price has been the same since I signed on. No data caps. Best provider in KC.”
– Verified User
(5/5)
“Love the introductory offer and looks like a decent rate to keep me on. Have been very happy with the service as a whole, there is really nothing they can do other than maintain their low pricing. I’m on a fixed budget and price plays a huge part in my decision making.”
– Verified User
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Read our Google Fiber customer reviews.
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437 Google Fiber customer reviews.
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Barrett P | 06-17-2024
Our service for a number or residents in our building went down a week ago. Our service is still down with no ETA when it will be fixed. We may be down for weeks which in today's day and time is unacceptable.
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Roger S | 02-27-2024
Google Fiber has fantastic uptime and we never experience low bandwidth issues in our household.
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Jeremy S | 01-25-2024
Verified User
I’ve had Google since it started. In 10 years, my service has been down twice. Whenever I have an issue, a tech is onsite in less than 24 hours. Price has been the same since I signed on. No data caps. Best provider in KC.
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Ted W | 01-08-2024
Verified User
Google fiber is not worth the hype. When peak demand hits (which is pretty much all the time these days) the internet is painfully slow. We're talking 2 Mb/s. Their customer service is not helpful. I don't understand how this service is getting so many good ratings.
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Jacques S | 12-24-2023
Wonderfully accurate and dependable.
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Wesley D | 10-07-2023
Verified User
This place is a joke, from working there to their services. They do not want to help anyone except selling products. Plenty of sales manipulation! The employees there just do not care. Aggressive and absolute. I was astounded at the Customer Service. Avoid at all costs and if you do not, believe me, it is gonna cost you. Very few caring people in there, all about numbers.
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Verified U | 05-23-2023
I've had continual interruptions with service, which I am no cause very influence by unproductive sessions to resolve. I won't be using Google Fiber going forward.
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Verified U | 05-23-2023
Love the introductory offer and looks like a decent rate to keep me on. Have been very happy with the service as a whole, there is really nothing they can do other than maintain their low pricing. I'm on a fixed budget and price plays a huge part in my decision making.
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