Hawaiian Telcom Customer Reviews
17 Hawaiian Telcom Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Patricia C | 07-08-2024
Verified User
Excellent service. No more outages like Spectrum.
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Juanita K | 08-30-2023
Verified User
We started at 39.99, by the time i scheduled a set up for internet, it went to 58.00 then i get the bill and it's over 60.00??? wait did i miss something??? is there a discount for people who live on a fixed income for internet with Hawaiian Tel.com??
Was this review helpful? 33 4
Am A | 07-24-2023
Been a few years and still no fiber in our area. Best they can do is 7mb in download speed for $40 a month. Customer service does not call/message back despite the help saying someone should each out to us in 1-2 days. Do not recommend.
Was this review helpful? 9 0
Joyce J | 04-14-2023
I switched to Hawaiian Telcom because they claim they are fiber. However, since I switched to them my internet speeds have dropped by more than half! I supposedly have 500 mbps fiber so why are my speed tests for download in the 60-70 mbps range? I have contacted the company and they tell me everything looks fine on their end. Not impressed!
Was this review helpful? 7 0
Rob L | 01-28-2023
Verified User
Its unbelieveable how shoddy the quality of cable/fiber is in my neighborhood. Always experiencing unstable signals that causes the freezing of TV picture. Poor quality product.
Was this review helpful? 4 0
Verified U | 07-13-2022
My internet provider has been great, we only had one issue in the past 2 years in which we could not connect to the internet. Our ISP was a live agent on the phone and walked us through the solution step by step and we were able to reconnect.
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Verified U | 07-11-2022
They could offer it for a better price. They could answer their phones quicker.
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Verified U | 07-11-2022
OK for the price. looking at other providers in my area. price is the biggest factor.
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