Hotwire Communications Customer Reviews
12 Hotwire Communications Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Cloey S | 08-29-2024
Verified User
Superb customer service when addressing technical issues thanks to Gabrielle
Was this review helpful?
0 
0
Kendall S | 06-12-2024
Verified User
I moved into a apartment building that has an exclusivity contract with Hotwire and wow, we get garbage for our money. $95 a month for the most BASIC of basic non-HD (it's 2024) cable channels and, 200/50 fiber. While the speeds are at least what's advertised it's the money grubbing that they constantly try that gets to me. They wired my whole building but don't wire up any of the ethernet ports in any of the apartments so they can try and charge you $100 to "hardwire a new outlet" when in reality it's plugging the already wired ethernet cable into the modem and turning on the data port that we cannot do. That's in addition to the $50 service fee that they'll charge you just like the other review I saw here they're trying that same thing to me. Avoid at all costs.
Was this review helpful? 22 2
Justin M | 05-16-2024
Verified User
It's worlds apart from ATT and Comcast. It's the fastest ISP in Miami by far! There has not been one outage in three years of service, and the one time I had to call customer care, I was dealt with in a very professional manner.
Was this review helpful? 0 0
B W | 09-27-2023
Hotwire communications as a scam. I have to use them because I live in Playa Vista, but I actually don’t use their cable services because I stream everything. I noticed a blinking light on my cable box, so I turn to the Hdmi that hot wire cable is connected to, and noticed that it was shut off. I then went to my account.(which I never check because everything is paid through HOA) and noticed that there were several charges that they were charging me for. I called them and told them that my Internet was messing up so they said we will send somebody out to check it. They send someone out and realize my area had bad reception.NOW, it turns out that they charged me $51 for that visit but never told me at the time of making the appointment that there will be a charge that’s the first bad customer service. #2. I noticed a charge of $85 also on my account it turns out they said that somebody in my household ordered a movie that cost $85.
Was this review helpful? 62 4
Lawrence C | 09-26-2023
HOA switched us to Hotwire. They installed all new fiber. I signed up for the 2GB 2-year contract. Day of installation they would not install in my office as promised by sales. Installed in living room. Using 100% of their equipment, the one hardwired connection could not even reach the standard 500mb. My office went from 920mb with Xfinity to 225mb with them. They gave up and just cancelled my service to the standard 500mb, which I am not even getting. I ended up paying for Xfinity on my own and am not using the HOA already paid for Hotwire. Horrible service, horrible installers, lies, lies, lies. AND they made no effort to try to get me to 2GB or 1GB saying I was the only one out of 440 houses that wanted faster than 500mb. They are a joke!
Was this review helpful? 48 2
DJ E | 07-25-2023
Fastest internet in area - all fiber network and best router
Was this review helpful? 5 24
R N | 07-21-2023
Verified User
Just changed carrier from Comcast (HOA decision) and by comparison to speed, complexity, more outages, and lack of phone support, Hotwire is the worst of the two.
Was this review helpful? 44 1
Christine S | 02-22-2023
Verified User
My community( Rosedale Golf and Country Club board members)signed us up for 10 year contract. Worst cable experience I've ever had. Television frequently shuts off, poor lip synching, voice control doesn't always work, poor selection On Demand; the list is endless.
Was this review helpful? 28 5