What people really say about HTC Inc
Who knows HTC Inc better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“Works great have enjoyed the service”
– Dennis K
(5/5)
“Rick was very helpful in walking me through the process of updating my Speednet Broadband by replacing the nano SIM card.”
– Philip S
(5/5)
“Better than Brightspeed.”
– Bobby P
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23403 customer reviews.
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Dennis K | 09-13-2024
Works great have enjoyed the service
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Philip S | 09-12-2024
Rick was very helpful in walking me through the process of updating my Speednet Broadband by replacing the nano SIM card.
Was this review helpful? 2 0
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Bobby P | 09-05-2024
Better than Brightspeed.
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Roberto R | 09-05-2024
This is the worst internet provider I have in my home every week it got a outage interrupting services
Was this review helpful? 105 5
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Jonathan P | 09-05-2024
So I have been with att for many years , never had problems with internet or service until I moved to a major city (Orlando ) , but now I don’t even have a phone half the time ! Then I wake up today , yes I am 7 days late on my bill, to my phone service has been cut off ! So I have never in my life had a service or creditor or anything to the such ever cancel or cut off anything for it being one week late ! I’m not sure what is going on with the company but this is complete trash . This will be the last month with this service provider , I highly recommend to anyone looking for a provider to stay away , the customer service is trash , rude and unhelpful ! But just wanted to get this off my chest and hopefully this helps someone out there who is looking for a provider . Stay away!
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Y. G | 09-05-2024
This company exudes incompetence, poor service, and is scamming customers out of money because you are well aware that the “service” you claim to provide is nonexistent. I can’t wait for the day when the other service provider completes their tower setup so I can stop being taken advantage of. You are scheduled for service and receive notification it has to be rescheduled because of vehicle trouble. Trash internet service provider providing trash service to clients in rural areas with limited options.
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Starr L | 09-05-2024
My internet and phone have been out for over a week. I was told that service technician would be here on Tuesday and it's Thursday and still no phone and no internet. I've been a customer for over 30 years. No way to treat people. So I have no phone, no internet, no tv, no computer. Thank you CenturyLink for not doing your job and not caring about your customer.
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Jamie C | 09-05-2024
My service is continually going out and I have to reset the router. Prices are continually going up. The speed is slow, so online gaming lags.
Was this review helpful? 22 2
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Jjdd J | 09-05-2024
Verified User
I have been on a price for life contract with them for $25/month for 12yrs of basic internet… only reason I have stayed. Worst customer service experiences in my 44yrs of life. Worthless AI chat bots, automated phone call loop for an hr to reach ANYONE on the phone. Let alone the right person. Representative was rude & stated that there was an error when we billed you more than we should have & we will credit it back next month. Not immediately, but the next month. Asked why this happened & she said it happens to a lot of customers, all the time. So they steal your money & then wait a month to refund you & that’s only if you catch it. Oh and the bill is going up $3/month if you use a credit card. Crooks. Think I’ll be switching. Purely for the poor customer service & now that they can steal from customers.
Was this review helpful? 8 1
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