What people really say about Lumos
Who knows Lumos better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“I’ve had no problems. I can stream on 6-8 devices simultaneously with no issues”
– John G
(5/5)
“Best Internet service thank you acp program”
– June R
(5/5)
“I will never go back to another company. My gigabit has a really a fast upload and download speed . It can’t be beat.”
– Susie H
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24 Lumos customer reviews.
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R.D. B | 11-29-2024
I have had their service less than a month. Service is terrible. I experience buffering and outage problems at least 6 times during every one hour period of watching daily TV. I have not noticed any discernible upgrade to my Internet sevice To top it off when they installed the fiber optic line they dug up over 80 feet of my front lawn and promised to come back to lay seed and hay but never returned to do so. I check my internet speed daily and it has never been over 200 mgbs. As soon as this month is over I am cancelling this.
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Larry B | 11-28-2024
I've been with Lumos ( Northstate ) for years. From Dial up, DSL and now Fiber. The weather seemed to effect my service when I had DSL. Fiber is amazing. No issues at all.
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Bernhard G | 11-26-2024
great service
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B L | 11-24-2024
I join in the chorus of those lamenting when Lumos bought out Northstate. More frequent "brief" outages, they now charge an extra $4 fee (seems to be their go-to sneaky fee, as some who get paper bills have noted) if you use a credit card instead of permitting direct debit from your bank account, and today, 11/24/2024 I spent over 30 minutes on hold to report an outage that had already lasted nearly half an hour, before I've given up. This outage is still ongoing for me as I vent/review here, for more than an hour so far with no notification on their website or social media, as I look using my smart phone's 4g connection. It's a remarkable shame, and I'd change if I had an equivalent option.
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Denis E | 10-22-2024
Absolutely the worst customer service I have ever experienced. I was without service for seven days when the rest of my neighborhood had service. After I called them out on Facebook I finally got some action. A service tech "repaired" the issue. It lasted for about two hours because some other tech "must have jiggled the connect loose". That is a direct quote. I am still waiting to find out when I will get a credit for the downtime. I keep getting calls from Lumos "customer no-service" asking me if I have service. No mention of a credit. Do yourself a favor and do NOT sign up with Lumos.
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Richard H | 07-24-2024
It started out good then seemed to slow down. My biggest complaint is that they charge me $5.00 a month to send a bill. I’m changing carriers.
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Carol S | 03-26-2024
During the second Thursday of December 2023 Lumos was working on my neighbor's internet service. In the process they disconnected my service. I called them on Friday morning and was told they would try to get to me. After staying home all day I realized they would not get to me. The technicians do not work in the weekend. So, Monday morning my service was reconnected. Each time I called Lumos I got a different person and twice I asked to talk to a supervisor. They were too busy though. The results were I went 3 days without internet at a busy time for me regarding shipping products. It cost me extra because I was not able to download shipping labels from the internet. As a courtesy they have me a $7-$8 credit for the time that I didn't have internet for an issue they caused. Not great customer service in my opinion. Maybe be sure you can take care of your existing customers before you go adding lots more. Up to this I had only positive experiences.
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John G | 02-08-2024
I’ve had no problems. I can stream on 6-8 devices simultaneously with no issues
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