What people really say about Lumos
Who knows Lumos better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“I’ve had no problems. I can stream on 6-8 devices simultaneously with no issues”
– John G
(5/5)
“Best Internet service thank you acp program”
– June R
(5/5)
“I will never go back to another company. My gigabit has a really a fast upload and download speed . It can’t be beat.”
– Susie H
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Read our Lumos customer reviews.
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19 Lumos customer reviews.
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Richard H | 07-24-2024
It started out good then seemed to slow down. My biggest complaint is that they charge me $5.00 a month to send a bill. I’m changing carriers.
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Carol S | 03-26-2024
During the second Thursday of December 2023 Lumos was working on my neighbor's internet service. In the process they disconnected my service. I called them on Friday morning and was told they would try to get to me. After staying home all day I realized they would not get to me. The technicians do not work in the weekend. So, Monday morning my service was reconnected. Each time I called Lumos I got a different person and twice I asked to talk to a supervisor. They were too busy though. The results were I went 3 days without internet at a busy time for me regarding shipping products. It cost me extra because I was not able to download shipping labels from the internet. As a courtesy they have me a $7-$8 credit for the time that I didn't have internet for an issue they caused. Not great customer service in my opinion. Maybe be sure you can take care of your existing customers before you go adding lots more. Up to this I had only positive experiences.
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John G | 02-08-2024
I’ve had no problems. I can stream on 6-8 devices simultaneously with no issues
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Johnny C | 11-03-2023
They make you sign up for paperless billing or charge you $4.00 a month to send you a paper bill then they go up without any way to find out why!!! Month before last they go up $2.65 and this month $10.43!
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June R | 10-16-2023
Best Internet service thank you acp program
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PHILIP K | 08-09-2023
Since having taken over Northstate, service and function have collapsed.
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Chris L | 07-27-2023
If you care about outages then skip this provider!
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Duane C | 07-26-2023
Worst customer service! Lumos currently has been down almost 5 hours. Nobody at Lumos seems to know anything.
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Marvin W | 07-07-2023
The lack of customer service is infuriating. I saw an ad today for a Lumos plan $27/mo less for twice the speed. We have been overpaying Lumos for years as it turns out. Also, two days ago we had old Lumos equipment replaced that the tech called "stone age" and that they (Lumos) should have replaced long ago. That's how they treat customers of 12+ years. I'm moving to a new provider.
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