What people really say about Midco
Who knows Midco better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“My last interaction was about a week ago, I was not able to access the TV Everywhere Service. My actual TV is broken and I watch on my laptop, it wasn’t letting me connect. I spoke with Darla and she took a recent payment and she transferred me a technician that helped me get re-connected.”
– Verified User
(4/5)
“Been with them for many years and have been happy with their service. Customer service is always helpful.”
– Verified User
(4/5)
“The internet service provider that we are using now has worked well for us compaired to our previous provider.”
– Verified User
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69 Midco customer reviews.
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Daniel D | 08-30-2023
MIDCO had better pricing, speed, service, and equipment than Frontier. MIDCO is upgrading to fiber optic for internet service. Frontier Communications just doesn’t seem to care.
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Verified U | 05-01-2023
My last interaction was about a week ago, I was not able to access the TV Everywhere Service. My actual TV is broken and I watch on my laptop, it wasn't letting me connect. I spoke with Darla and she took a recent payment and she transferred me a technician that helped me get re-connected.
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Verified U | 05-01-2023
Been with them for many years and have been happy with their service. Customer service is always helpful.
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Jeff M | 03-13-2023
Verified User
They need to have another competitor in this area. Midco is using outdated cable lines that have been in this town by a previous cable provider. Not getting the speeds that you pay for or the service you pay for
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Christy N | 02-08-2023
Verified User
When it is windy, my service almost always goes out and then comes back. Same for internet. Price is not worth it.
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Devin T | 02-06-2023
Verified User
The ONLY thing I can say is that they have decent customer service. Otherwise, they will manipulate their pricing and squeeze every dollar they can out of you. I've had their internet for a year and I can say it has been ridiculously slow; the only way I could hit 200mb/s is when I had things plugged in with ethernet. Also, be aware they will eliminate the lower service options and require you to "upgrade" intermittently for a quick money grab.
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Sarah N | 07-18-2022
Expensive and no one will ever get back to you.
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Verified U | 07-11-2022
The internet service provider that we are using now has worked well for us compaired to our previous provider.
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J H | 07-11-2022
Verified User
I got the best customer service today. I called about a machine rental that I don't have or remember. The representative Jessica was super polite. She helped me resolve my issue , even got me a refund. I was definitely not expecting that. Then she looked into my account history and make sure I didn't overpay or got charged for something. I never had a customer service who looked out for the customer before. It was super refreshing.
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