Summit Broadband Customer Reviews
12 Summit Broadband Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Ronda L | 09-04-2024
Verified User
This is the worst company I’ve ever had the displeasure of doing business. With all the advances in the industry this is the only company in the industry that can’t keep supplies on hand, maintain equipment or satisfy customer needs.
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3 
0
Joe H | 05-13-2024
We like our internet provider and they have fantastic customer service.
Was this review helpful? 0 1
Joseph C | 09-29-2023
Most inconsistent service
Was this review helpful? 5 0
Steve L | 07-20-2023
Verified User
Summit takes the number 1 spot for the most unreliable service I have ever experienced. I am stuck with them for now because my HOA switched the service. I am currently active with the association to remove Summit at any cost. I cannot believe that a company this teribile is still in business
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Verified U | 04-28-2023
It's service is mostly reliable. Prices continue to go up every year. The provided router was subpar.
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Marilynn K | 04-25-2023
Verified User
If I could give 0 instead of one star I would Terrible service, no one answers their customer service number after several long hold times. Nothing! TV intermittent goes off several times on more than one channel No resolution
Was this review helpful? 5 0
Alyssa W | 04-04-2023
Worst internet provider I have ever had. The service is unreliable, hardly works most of the month, internet speed is ridiculously slow. If I could change providers, I would INSTANTLY. Sadly, the community im living in has a contract with them so im forced to.
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Kevin B | 02-18-2023
Verified User
Summit Broadband was pretty good up until our Royal Marco Point 1 condo association decided to upgrade in January 2023. The technician spent 2-3 hours installing a new Optical Network Terminal (ONT-black box), a Radio Frequency Over Glass unit (RFOG), 2 Extenders and a new router. He did a good job but warned us that Summit was having trouble with the RFOG & was working on the solution. Since the upgrade our and many of our neighbors TVS are frequently losing signal. I’ve had to unplug the router several times to re-boot the system when our TV goes out. So far the internet seems to be OK. Because of the multiple resident complaints, our condo manager has halted all further Summit upgrades.
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