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Julieona B | 11-11-2024

Great Customer service in store with representative Zakiaya. She's very knowledgeable and ensured I understood my mobile plan. She took her time and had patience with elderly.

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Felicia C | 10-21-2024

Verified User

We have had T-Mobile internet for a month and all is good. When I was questioning a couple of things, customer service was right there. I didn't have to wait more than a couple of minutes, THATS A GREAT PLUS speaking to a person.

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Tom S | 06-27-2024

Verified User

Very economical compared to Xfinity with the same speed. Fixed pricing so no more yearly battles when they raise our rates, sometimes up to 100%.

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James S | 06-17-2024

I have been without internet service for over 2 days now and was told they have 3 business days to correct and fix an issue. It will be 6 days without service before they even look at my issue with their policy. i use my internet for my door locks and security cams. They are the worst company when it comes to customer service.

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Karen A | 06-08-2024

Verified User

T-Mobile used to be great. Not anymore. More problems than it’s worth. Having to call 611 every night to get modem reset. Sometimes that works, sometimes it doesn’t. Every service rep tells you a different story, replaced modem twice. Too many people on the same tower. Some days even our cell phones don’t work! Paid for highest rated plan, and still doesn’t allow for Netflix or Amazon Prime in the evenings. T-Mobile used to be the best, now they are the worst.

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Tony E | 04-30-2024

I like the fact that T-Mobile is offering high-speed internet for reasonable amount but I need service outside of my home I think that's the only problem

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