What people really say about T-Mobile
Who knows T-Mobile better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“I’ve been with T-mobile WiFi and am happy with everything they provide. I’ve had the other services you mentioned but wasn’t happy with them. T-Mobile is the only one for me!”
– Lorelei B
(5/5)
“Great Customer service in store with representative Zakiaya. She’s very knowledgeable and ensured I understood my mobile plan. She took her time and had patience with elderly.”
– Julieona B
(5/5)
“We have had T-Mobile internet for a month and all is good. When I was questioning a couple of things, customer service was right there. I didn’t have to wait more than a couple of minutes, THATS A GREAT PLUS speaking to a person.”
– Felicia C
Is T-Mobile available in your area?
Enter your zip code to see if T-Mobile offers internet service near you.
Share your experience with T-Mobile
Leave a review with an overall star rating and any comments about your experience with T-Mobile.
Read our T-Mobile customer reviews.
Overall:
Service:
Pricing:
Speed:
116 T-Mobile customer reviews.
Overall:
Service:
Pricing:
Speed:
Ralph K | 03-02-2025
Verified User
Great speed. Great service. Great price.
Was this review helpful?
0 
0
Overall:
Service:
Pricing:
Speed:
Lorelei B | 02-23-2025
Verified User
I’ve been with T-mobile WiFi and am happy with everything they provide. I’ve had the other services you mentioned but wasn’t happy with them. T-Mobile is the only one for me!
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Michelle B | 02-20-2025
Love this company best prices best phones
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Julieona B | 11-11-2024
Great Customer service in store with representative Zakiaya. She's very knowledgeable and ensured I understood my mobile plan. She took her time and had patience with elderly.
Was this review helpful? 1 1
Overall:
Service:
Pricing:
Speed:
Felicia C | 10-21-2024
Verified User
We have had T-Mobile internet for a month and all is good. When I was questioning a couple of things, customer service was right there. I didn't have to wait more than a couple of minutes, THATS A GREAT PLUS speaking to a person.
Was this review helpful? 0 0
Overall:
Service:
Pricing:
Speed:
Tom S | 06-27-2024
Verified User
Very economical compared to Xfinity with the same speed. Fixed pricing so no more yearly battles when they raise our rates, sometimes up to 100%.
Was this review helpful? 0 0
Overall:
Service:
James S | 06-17-2024
I have been without internet service for over 2 days now and was told they have 3 business days to correct and fix an issue. It will be 6 days without service before they even look at my issue with their policy. i use my internet for my door locks and security cams. They are the worst company when it comes to customer service.
Was this review helpful? 0 1
Overall:
Service:
Pricing:
Speed:
Karen A | 06-08-2024
Verified User
T-Mobile used to be great. Not anymore. More problems than it’s worth. Having to call 611 every night to get modem reset. Sometimes that works, sometimes it doesn’t. Every service rep tells you a different story, replaced modem twice. Too many people on the same tower. Some days even our cell phones don’t work! Paid for highest rated plan, and still doesn’t allow for Netflix or Amazon Prime in the evenings. T-Mobile used to be the best, now they are the worst.
Was this review helpful? 0 0
×