On this page:
Hours | Outages | Phone support | Online support | Business support | Pay your bill | Sign up for service | Cancel service | Xfinity FAQ
On this page:
- Hours
- Outages
- Phone support
- Online support
- Business support
- Local support
- Pay your bill
- Sign up for service
- Cancel service
- Xfinity FAQ
Contact Xfinity customer service
Xfinity customer service phone number
Reach Xfinity customer support by phone at 1-800-XFINITY (1-800-934-6489).
Xfinity customer service hours
Xfinity keeps its phone support lines longer than most ISPs with uniform hours seven days a week:
- Mon—Sun: 8AM–12AM EST
Xfinity store locations near you
Xfinity has over 180 retail stores across the nation. Enter your zip below to find your nearest Xfinity store.
Sorry, no stores were found in your area.
Xfinity customer service online
Xfinity offers a robust online support with four specialized tools.
You can access support tools through several different platforms:
- Chat with the Xfinity Assistant (available 24/7)
Follow the above URL and click the tile labeled “Ask Me Anything.” - Support documentation database
A useful database with up-to-date info on common Xfinity issues and troubleshooting fixes. - Troubleshoot with the Xfinity Assistant (available 24/7)
Follow the link and click the tile labeled “Troubleshoot Internet.” - Xfinity App
Follow the link and scan the QR code to download the Xfinity, or simply text “Xfinity app” to 266278.
Xfinity outages
Navigate to the Xfinity Status Center to check for outages and other service disruptions. (requires login).
Comcast (Xfinity) customer support for your business
Comcast’s business products have more available support with phones and live chat available around the clock.
Comcast Business support phone number (available 24/7): (800) 391-3000
Comcast Business online Assistant (available 24/7): https://business.comcast.com/support/contact-us/
Pay your Xfinity bill
There are multiple ways to pay your Xfinity bill:
- Through your Xfinity account in a web browser.
- By Phone at 1-800-xfinity (automated prompts) using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank.
- In person at an Xfinity retail store. Use the store locator to find the nearest location.
- By mail with a check or cashiers check. You must use the insert included with your paper bill which has the correct address (never mail cash).
- Via money order at a Western Union
Sign up for Xfinity service
To sign up for Xfinity home internet service, call 1-800-XFINITY (1-800-934-6489) or click the button below.
Cancel your Xfinity service
If you need to disconnect your Xfinity service, you must schedule a cancellation phone call.