What people really say about Xfinity
Who knows Xfinity better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4.5/5)
“I have had Xfinity for more than a decade and for the most part there are no issues. Their customer service is a huge improvement over Verizon!”
–J. Havens
(5/5)
“Great service, fast speeds.”
–W. Stevens
(3/5)
“Xfinity is cheap-ish and on time with appointments but their service and support services are not satisfactory.”
–O. Blagg
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2415 Xfinity customer reviews.
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Kayla S | 02-11-2025
My bill is suppose 55$ outta nowhere they bumped it to 91$. I've called over 5 times now and every time they say they fixed the problem and my payment will be changed to 55$. Here we are again and it's still at 91$. I'm literally not calling a 7th time. I'm leaving Xfinity. Go anywhere else if you can.
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Tiffany B | 02-10-2025
Absolute WORST of everything. I had this service for years. Cost went up exponentially every month for no apparent reason. When I went to cancel, good luck trying to speak to someone. Dealing w the customer service is something like living in purgatory. And I’m not joking. I’d avoid this company at all cost knowing what I know now.
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Donna B | 02-08-2025
Over charging, say payment did not go through . Every month for3 month they say I owe 200 .
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Greg H | 02-08-2025
I just got hit by an early termination fee the equivalent of 2 months of service.
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Robert R | 02-05-2025
Internet bill now $353.45 and will rise to $366.45 in May (after $13 promotional discount expires). Called and asked for any upgrade, bundling or discount programs. All I was offered was a $10 discount to go paperless. I asked to talk with supervisor and was transferred to Leslie who said I have no promotional options. . .My wife & I have been customers for over 20 years and have only had increases every year. New customers have better options than we do. No option? No promotions? Why? We are both retired and 65 years of age with limited income.
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M S | 02-04-2025
Abysmal customer service. I managed to find a phone number, but it was all automated, and would not connect me to an agent. XFINITY hung up on me instead of helping. Their prices keep increasing, yet service drops out multiple times a month. I do not recommend, and will switch if/when I find another option.
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Suzanne H | 02-04-2025
Their customer service is awful. Nerve racking to speak to a person and have to call back 5 times to get something done and still not right. They just don’t care.
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S B | 02-04-2025
Sleezy company. We signed up (under no promo price) for $60/mo. Now it's $105 without so much as an email to notify us. They've been progressively raising the price each month. Speed is great, but not worth it for a dishonest company that overcharges.
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