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Hours | Outages | Phone support | Online support | Business support | Local support | Pay your bill | Sign up for service | Cox FAQ
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Contact Cox customer service
Cox customer service phone number
To reach an agent by phone, call +1-800-234-3993. This is the number for all customer support issues.
If you get stuck in an automated menu, be sure to ask for a representative right away. The system will ask what your call is about to send you to the correct department.
Cox customer service hours
Some of Cox’s service departments have limited hours of operation outside of standard business hours, so be sure to check before you call.
Account Services and Billing
- Monday to Friday: 8 a.m. to 6 p.m.
- Saturday and Sunday: Closed
Retention
- Monday to Friday: 8 a.m. to 9 p.m.
- Saturday: 9 a.m. to 6 p.m.
- Sunday: Closed
Tech Support
- Open 24/7
You can also chat with the Oliver virtual assistant on its website 24/7.
Cox store locations near you
To speak with someone in person, you can use the Cox store locator to find a nearby store in your area. This will give you the store’s address and phone number, as well as its hours of operation.
Sorry, no stores were found in your area.
Cox customer service online
The Cox support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, changing your plan, paying your bill, or transferring your service to a new location.
You can access support tools through several different platforms:
Other Cox online support
Account and billing FAQs
Cox outages
If there’s an outage in your area, you can sign into your account to see the status of your network or view details on any nearby service interruptions. You can also sign up to receive text notifications once the outage is resolved.
The Cox app for iOS and Android can also help you through an outage with its SmartHelp support feature.
Cox customer support for your business
You can reach customer support for Cox Business services through its online portal. You can also call +1-866-272-5777 to speak with a representative 24/7. You can also access business support through live chat or through SMS text support by texting your question to 36009.
Pay your Cox bill
There are multiple ways to pay your Cox bill:
- Online at cox.com
- With the help of the Oliver virtual agent
- By setting up EasyPay automatic payments
- On the Cox app
- In person at Cox stores
- Over the phone by calling customer support
- By sending a check or money order to Cox’s payment mailing address:
Cox Communications, Inc.
P.O. Box 53249
Phoenix, AZ 85072-3249
We suggest setting up autopay on your account, as it ensures that you don’t have to worry about late payments.
Sign up for Cox service
To sign up for Cox internet service, you can call +1-800-234-3993 or click the button below.
Cancel your Cox service
If you need to disconnect your Cox service call +1-800-234-3993 during its hours of operation. Remember to have your account information on hand.
Cox customer service FAQ
How do I move my Cox service to a different address?
How do I connect to a Cox hotspot?
Is Cox available in my area?
Is Cox available in your area?
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