RiverStreet Networks Customer Reviews

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Mark M | 12-11-2024

This company is total trash, I was a Sky Tech customer for years before they were purchased by River Street, as soon as this happen the speeds were cut with outages over days. Contacting customer service is more painful than pulling your own teeth, with the common let me contact my supervisor and call you back gimmick. I get better internet from the hotspot on my 7 year old cell phone hotspot, avoid them if at all possible,

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ALLUN H | 08-02-2023

RiverStreet Networks (aka Wilkes Communications; fka Sky-Tek) WAS a great internet provider in Murphy; however, since Sky-Tek was taken over by WILKES, the service has degraded. I used to get consistent wi-fi service that rarely went down or buffered, even during torrential rain storms, but now I'm lucky to get 5kbs download speeds if I have service at all. A call to tech support is all but useless--you get the same mantra over and over: "reboot your system, check the speed, we'll place a service request ...." Then you're lucky if service calls you back or follows up. VERY DISAPPOINTING COMPANY to do business with.

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