On this page:
Hours | Outages | Phone support | Online support | Business support | Pay your bill | Sign up for service | Cancel service | Sonic FAQ
On this page:
- Hours
- Outages
- Phone support
- Online support
- Business support
- Pay your bill
- Sign up for service
- Cancel service
- Sonic FAQ
Contact Sonic customer service
Sonic customer service phone number
To reach a technical support agent by phone, call +1-855-394-0100 or text +1-833-836-0300. If you want to avoid automated voice systems and long hold times, Sonic also lets you request a callback from the tech team, which is a nice feature. You can request a call on the main support page.
For help with billing or account issues, contact support by calling +1-888-766-4233. You can also contact the billing department via text at +1-833-915-8300 or via fax at +1-707-547-2199.
Sonic customer service hours
Sonic’s customer service phone lines have limited hours of operation outside of standard business hours.
Technical support hours:
- Saturday to Thursday: 8:00 a.m.–10:00 p.m. PT
- Friday: 8:00 a.m.–2:00 p.m. and 2:30 p.m.–10:00 p.m. PT
Billing support hours:
- Monday to Saturday: 8:00 a.m.–5:00 p.m. PT
- Sunday: Closed
Sonic customer service online
The Sonic support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, and getting the most out of your Sonic internet connection.
You can access support tools through the support page or by logging into your account.
Other Sonic online support
Sonic outages
If there’s an outage in your area, you can visit sonicstatus.com to see reported outages and planned maintenance.
To report an outage, immediately contact Sonic technical support at +1-855-394-0100.
Sonic customer support for your business
You can reach technical support for Sonic Enterprise services by calling +1-855-394-0100 to speak with a representative. For support with billing on enterprise accounts, call +1-877-676-6428 Monday through Friday, 8:00 a.m. to 5:00 p.m.
Pay your Sonic bill
To make a payment, use the Sonic online payment portal.
Sign up for Sonic service
To sign up for Sonic internet service, call the sales department at +1-855-757-6111 or click the button below.
Cancel your Sonic service
If you need to disconnect your Sonic service, you have a couple of options:
- Call +1-707-522-1000 during hours of operation. Remember to have your account information on hand.
- Sign into your member tools portal, navigate to the cancellation tool, and follow the prompts to cancel your service.
Sonic customer service FAQ
How do I move my Sonic service to a different address?
Is Sonic available in my area?
Is Sonic available in your area?
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