T-Mobile Fiber Customer Reviews
593 T-Mobile Fiber Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
David M | 12-11-2024
Had Service since June of 2023. Internet started out good for the 1st 9 months. The last 6 months the speeds have been very slow and interruption of service has been frequent at least daily. I’ve called for service numerous times. Afterwards the reception would be good for a day or 2 then back to the poor reception..
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Robert P | 12-10-2024
I replaced Optimum as my ISP with T-Mobile when it became available, and I have never regretted doing it. I don't have constant price increases, and I don't have to call every year to cancel my service to get a reasonable price for the service. I had one morning last year when my internet speed was very low for about 60 minutes, which I attributed to equipment upgrade at the tower. Aside from that, I average 450 to 550 mbps download speeds. The upload is slower but that is of no concern to me. I have no intention of ever going back to Optimum and because of a family member who used Frontier for a time and experienced atrocious service and support, I will never consider using them at least until Verizon completes the takeover and then only if they offer a great package deal for their service which is highly doubtful.
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Belinda M | 07-28-2024
We have had T-Mobile for a couple of years and love it! There isn't much else that really works out here, we do not live in town. We have only need help once and they handled it in the office. Sure, I would like it to cost less, but it is a fair price. Every once in a while it slows slightly, but overall, it works great for us!!
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Nigel C | 07-10-2024
This Cell-Tower Home Internet service has been fantastic. We generally get 5 gig service, without interruption.
Was this review helpful? 24 10
Diane G | 06-16-2024
T-mobile has oversold their service. Congestion on evenings and weekends causes unacceptable service. Calls for help are responded with " find another seevice".
Was this review helpful? 109 6
Ben C | 06-12-2024
It was fine at first with only occasional buffering. Now It's all the time. Gateway is less than 1 mile from a tower, but I loose the internet connection 2+ times per day. Download speeds? Laughable, no where near what is advertised. Tech support blames it on congestion. That's a t-mobile problem. No I can't recommend t-mobile as a reliable service. They over sell an area and then leave you hanging. If you should call support, do in the morning, otherwise you probably get offshore support and they are terrible.
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JOHN S | 06-11-2024
Have had T-Mobile Wi Fi for a couple of years, Magenta Plan. The connection was consistent an usually VERY GOOD/EXCELLENT. Limited use, Computer, due to age, senior, 80, plus. Most activity is TV/ Streaming programs. Recently the signal 5G is FAIR, causing buffering of programs, sports etc. Resulting in missing significant events. The Tower is at the end of my street so I am assuming that the signal is being reduced to upgrade the signal for business customers....
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Steve P | 05-26-2024
We have had T Mobile for several years. Service is great via a wireless receiver in the house. Customer service is always helpful and gets the repair done. We have had no issues with the speed. We use wireless computers, TV and phones.
Was this review helpful? 5 0