On this page:
Hours | Outages | Phone support | Online support | Business support | Local support | Pay your bill | Sign up for service | Cancel service | T-Mobile Home Internet FAQ
On this page:
- Hours
- Outages
- Phone support
- Online support
- Business support
- Local support
- Pay your bill
- Sign up for service
- Cancel service
- T-Mobile Home Internet FAQ
Contact T-Mobile Home Internet customer service
T-Mobile Home Internet customer service phone number
If you’re having trouble with your T-Mobile home internet, you can contact technical support at: +1-844-324-3575.
T-Mobile Home Internet customer service hours
T-Mobile Home Internet’s customer service lines are open 24 hours a day, seven days a week.
T-Mobile Home Internet store locations near you
T-Mobile has thousands of stores in malls and shopping centers around the country. Find the store nearest you by entering your zip code.
Sorry, no stores were found in your area.
T-Mobile Home Internet customer service online
You can create a T-Mobile account, download the T-Life app, set up your internet gateway, and connect your devices with the help of T-Mobile’s online customer resources.
Once you’re set up, you can also troubleshoot a slow connection, get account support, or troubleshoot specific devices.
You can access support tools in several ways:
- Downloading the T-Life app for Android or Apple devices
- Visiting the T-Mobile support website
- By calling sales support at +1-855-940-1777
- By calling tech support at +1-844-324-3575.
- By dialing 611 from any T-Mobile phone
Other T-Mobile Home Internet online support
Account and billing FAQs
T-Mobile Home Internet outages
T-Mobile Home Internet and T-Mobile cell phone customers use the same network, so there will be a home internet outage if there is a cell phone outage (and vice versa).
True outages are rare as long as you’re in a covered area, but you may have a problem with your account or your gateway and network that mimics an outage.
Follow troubleshooting steps online or in the app. If nothing works, call the home internet customer service line at 1-844-324-3575.
T-Mobile Home Internet customer support for your business
T-Mobile offers a great deal on business internet with a dedicated support site for business customers. Create a support ticket, call 1-800-375-1126, or click below for assistance.
Pay your T-Mobile Home Internet bill
There are multiple ways to pay your T-Mobile Home Internet bill:
- Pay as a guest without logging in
- Set up a payment arrangement
- Set up autopay
- Pay by mail at the following address:
T-Mobile
P.O. Box 742596
Cincinnati, OH 45274-2596
- Pay in person, but you’ll incur a $5 In-Store Payment Support Charge
Sign up for T-Mobile Home Internet service
To sign up for T-Mobile Home Internet home internet service, call 1-855-940-1777 or click the button below.
Cancel your T-Mobile Home Internet service
To cancel your T-Mobile home internet service, you have to contact the company. You can’t cancel online.
There’s no dedicated cancellation number, but you can try the sales line at 1-855-940-1777 or the tech support line at 1-844-324-3575. Be patient, as you might be transferred multiple times.
T-Mobile Home Internet customer service FAQ
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