On this page:
Hours | Phone support | Online support | Local support | Business support | Pay your bill | Sign up for service | Cancel service | Kinetic FAQ
On this page:
- Hours
- Phone support
- Online support
- Local support
- Business support
- Pay your bill
- Sign up for service
- Cancel service
- Kinetic FAQ
Contact Kinetic customer service
Kinetic customer service phone number
To reach an agent by phone, call +1-800-347-1991. This is the number for all customer support issues.
However, you won’t reach an agent immediately. You must navigate a few automated menus first, so select to talk with a representative right away.
Kinetic customer service hours
Kinetic’s customer service phone line is open 24/7. However some of its other contact numbers have limited hours of operation outside of standard business hours.
Account Support
- Monday to Friday: 7:00 a.m.–8:00 p.m. ET
- Saturday: 8:30 a.m.–5:00 p.m. ET)
- Sunday: Closed
Sales Support
- Monday to Friday: 7:00 a.m.–10:00 p.m. ET
- Saturday: 8:30 a.m.–8:00 p.m. ET
- Sunday: 9:00 a.m.–7:00 p.m. ET
Kinetic Connection Center locations near you
You can visit a Kinetic Connection Center to speak with someone in person. Unfortunately, Kinetic doesn’t make it particularly convenient to find these locations, but it does have a complete list of Kinetic Connection Centers and their phone numbers so that you can call and schedule an appointment.
Kinetic customer service online
The Kinetic support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, and performing related tasks like finding the spot in your home with the strongest signal for your 5G gateway.
You can access support tools through several different platforms:
Other Kinetic online support
Kinetic customer support for your business
You can submit a support ticket for your business internet by logging into your online portal. You can also call +1-833-241-0100 to speak with a representative.
Pay your Kinetic bill
There are multiple ways to pay your Kinetic bill:
- Pay online at my.gokinetic.com.
- Pay by check or money order mailed to the Kinetic address listed on your statement.
- Pay on the Go Kinetic app.
- Pay over the phone at +1-800-347-1991.
- Pay through automatic payments through your bank.
We suggest setting up autopay on your account, as it ensures you don’t have to worry about late payments.
Sign up for Kinetic service
To sign up for Kinetic home internet service, call +1-800-347-1991 or click the button below.
Cancel your Kinetic service
If you need to disconnect your Kinetic service, call +1-800-347-1991 during its hours of operation. Remember to have your account information on hand.
Kinetic customer service FAQ
How do I move my Kinetic service to a different address?
How do I manage my Wi-Fi settings?
Is Kinetic available in my area?
Is Kinetic available in your area?
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