What people really say about Ziply Fiber
Reading user feedback is a good way to gauge how customers value Ziply Fiber’s services. It gives you a bird’s eye view of what you can expect once you sign up. You see common problems real verified users face and how they interact with customer service to resolve those issues. Reviews show the reliability and overall performance from a hands-on perspective, not from puff comments written by a PR team to increase sales. But keep in mind that no matter what provider you choose, you’ll always encounter negative feedback from dissatisfied customers who come to vent their frustrations. You have to weigh the good with the bad to determine if Ziply Fiber is the right provider for you.
(5/5)
“Good prices and good service. We rarely have outages, and Wi-Fi has been great. They are easy to contact if we need to make changes to our plans. No contract is a plus.”
Verified User
(4/5)
“Ziply offers good high speed internet. When it was having issues, customer service was quick to help fix the problem.”
(4/5)
“I’ve like the reliability and speed of the internet. The setup was quick and not complicated. Ideally prices would be cheaper.”
Verified User
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Read our Ziply Fiber customer reviews.
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189 Ziply Fiber customer reviews.
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Spark C | 12-09-2024
Quick to bill. Slow to react. Continually dropped service. Would not meet personally to discuss the problem. They suspended service so I fired them. They sucked with me. PS- This problem occurred after Frontier merged into the Ziply Fiber mess.
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James J | 12-06-2024
Verified User
Totally satisfied with blazing fast internet that is reasonably priced,
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Renee R | 12-01-2024
Verified User
I have had Ziply Fiber for just over a year now. It has been amazing. I work from home at a job that requires a lot of uploading of media. Having gig+ upload speeds have saved me hours of time. The connection is stable. (It has only been down once for a few minutes other than scheduled mid-night maintenance.) Wired speeds are as advertised. (We have 2 gig and get 2 gig on the wired desktop. Wifi is between 500 mbps and 1 gig depending on where I am in the house. Recommended - buy your own router. I was renting their router, and they recently raised the rental price. I chose to buy an Orbi, and I am getting faster speeds than I was from their router. I can also get a satellite if I need it with Orbi. Pricing is a bit high compared to cable, but the stability and speed are worth the extra cost.
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Larry M | 11-12-2024
Impressive speed, flawless service and the best prices for high speed internet in our area!
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Gerry G | 07-17-2024
Verified User
With our old internet provider we were lucky to get 30 mb up and 10 down even though we were paying for 300/30. We also had many occasions when it would shut down completely. We have had Ziply for three months now and consistently get 95 up and 95 down on all devices. I'm sure we could get better but our devices are older and only have network cards. We have also not experienced any down time that we know of. And the price is less than half of what we were paying before.
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KA H | 06-09-2024
Verified User
No fiber available on my street. I have DSL. Every night my internet goes down & I have no service. Paying my bills online is a nightmare. Very disappointing.
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Deborah A | 12-15-2023
Verified User
Every month the bill goes up and the service is slower
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David F | 11-10-2023
Verified User
System drops several times a day. Streaming freezes. Zoom and Teams meetings drop, internet on computer and TV stops/freezes. This happens daily.
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Marie N | 09-12-2023
Verified User
No special for low income families.
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Jason K | 08-02-2023
poor infrastructure, ziply needs to move off the pot and let a quality phone company provide decent internet service through fiber optics to the rural areas, they dont take care of their plant and dont seem to care about their customers.
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