Compañías de Internet en Middleton, WI

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Louis M | 03-28-2026

In our 7+ years with Spectrum, we’ve only had one disappointment interaction. We appreciate that Spectrum will compensate you the value of a full day’s service if their network experiences an outage (though it must be at least 2 hours long). We recently moved and inconveniently our profile was somehow still tied to the former address even though we have been at our new apartment over a month using the same equipment. There was an unrecognizable charge on my account (new tenant activating service at our old place) and Spectrum apologized and immediately refunded it. There were two different instances of aervice disconnections and each time we called in the reps did all they could to get us back up and running, apologized, and were patient in hearing out our griping without getting defensive. Lastly, our most recent service appointment, the rep was very kind and professional, he heard our 4-year-old son out with all his fantastical storytelling and engaged in friendly conversation with us. He worked until our issue was resolved, even searching through his stock of routers aboard the van even though he was under the impression he didn’t have the model needed (spoiler alert: he did have it!) A job well done. All to say, Spectrum seems to mostly hire well (I can only speak for the state of Wisconsin though, haha).

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Sam F | 12-03-2024

Nothing is free... Got an offer for a free mobile line for a year with my business account. Cool! I set it up and was CHARGED for my first month. I called and said I had a promo and they refused to reverse the charge, they just added some months on the end of the promo... I ended up cancelling it after 8 months, but got a bill 5 months later for another month of service. Called again and was told it would be zeroed out and cancelled for real. Then I got charged for that bill and I called AGAIN and was told okay THIS time it will be cancelled and my account will be credited. But, I would have to call back AGAIN once the credit was pushed through paperwork of 7-10 days in order to get it actually refunded to my credit card. What an absolute joke. Their customer service is sometimes friendly but incompetent, and other times outright rude and refuse to help.

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