Astound Broadband Customer Service

Q: How do I move my Astound Broadband service to a different address?

First, check to make sure Astound is available at your new location. Then call +1-800-427-8686 to speak with a representative to move your service and schedule the installation at the new address.

Q: Is Astound available in my area?

Astound is available in several pockets across the country. It has a fair amount of coverage on the West Coast and in areas around Texas, Illinois, Indiana, and New England.

www.astound.com/support/

Talk to an agent about your Astound Broadband service today

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On this page:

On this page:

Hours
Outages
Phone support
Online support
Business support
Local support
Pay your bill
Sign up for service
Cancel service
Astound Broadband FAQ

Contact Astound Broadband customer service

Astound customer service phone number

To reach an agent by phone, call +1-800-427-8686. This is the number for all customer support issues.

You probably won’t reach an agent immediately. You must navigate a few automated menus first, so be sure to select the option to speak to a representative right away.

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Astound Broadband customer service hours

Astound’s customer service phone line is available 24/7.

You can also use Astound’s live chat on its website to find answers to questions or chat with an agent.

Astound store locations near you

To speak with someone in person, you can find the nearest Astound service center from the list on its website. This will give you the address, phone number, and hours of operation of each location.

Astound Broadband customer service online

The Astound Broadband support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, and managing your account.

Other Astound online support

Account and billing FAQs

Other support FAQs

Astound outages

If there’s an outage in your area, you can contact customer service to report the problem and find out more. Astound previously posted updates related to outages on its Facebook and Twitter pages, but neither seem to be active anymore.

Report an Outage Now

Astound customer support for your business

You can reach customer support for Astound Business services through its online portal. You can also call +1-833-249-2786 to speak with a representative.

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Pay your Astound bill

There are multiple ways to pay your Astound bill:

Online at my.astound.com
By check or money order mailed to the address listed on your statement
On the My Astound app for iOS or Android
In person at an Astound service center
Over the phone at +1-800-427-8686

We suggest setting up autopay for your account so you don’t have to worry about late payments.

Cancel your Astound service

If you need to disconnect your Astound service, you have several options:

Call +1-800-427-8686 and speak with a representative. Remember to have your account information on hand.
Use the live chat on its website to chat with a representative. Type “Cancel Service” in the chat and follow the prompts to disconnect your service.