What people really say about AT&T
Who knows AT&T better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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2474 AT&T customer reviews.
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Roxanne J | 02-05-2025
This is a rip-off company it will charge you twice for the same service that it's giving you
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Hernan M | 02-05-2025
The internet is very bad and slow. Our house is small and we need an exteded due to the AT&T fiber is very bad. Also, they offer visa with 150.00 and we never received it and now we ask and they said that for 10 days pass we are not going to receive our offer(eran 120 dias and today is 129 days)
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Jenny M | 02-03-2025
Horrible company. They charge you for things that should not be charged and then when you call them it takes hours for them to resolve it. They do not care about their customers.
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Vic S | 02-02-2025
Internet keeps going down for more than 12 hours it sucks
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Michael D | 02-01-2025
Very professional. Great attitude pleasant and knowledgeable
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Mack H | 02-01-2025
Terrible. Has it a few years ago and changed providers. Chose ATT again and MUCH worse. Customer service is also terrible.
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Sonia S | 02-01-2025
Patrick at the Northport, Florida location was Awesome! He was very helpful, very knowledgeable, and I will refer all my friends to him! He went out of his way to help me, and was extremely attentive as well. Thank you
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Mike R | 02-01-2025
I just wasted 30 minutes of my time being forced to reset my AT&T password numerous times without success. I am so fatigued and irritated with non-stop password resets. I have been sick of this company for a long time... this is the final straw. I am going to find a new provider.
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Thomas L | 02-01-2025
My wife is very upset with the installer, as he tracked mud all around our hall, office and basement. Also after he drilled the hole in the wall he didn't clean up any of the drywall that fell on the floor. We had to mop our floors and clean our house after the install.
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