On this page:
Hours | Outages | Phone support | Online support | Business support | Pay your bill | Sign up for service | Cancel service | EarthLink FAQ
On this page:
- Hours
- Outages
- Phone support
- Online support
- Business support
- Pay your bill
- Sign up for service
- Cancel service
- EarthLink FAQ
Contact EarthLink customer service
EarthLink customer service phone number
To reach an agent by phone, call +1-866-383-3080. This is the number for all customer support issues.
You can also text +1-888-441-9144 and say that you need help with your EarthLink service.
EarthLink customer service hours
The EarthLink customer service phone line is available 24/7, which is one of the big perks of signing up with EarthLink.
You can use the EarthLink chat tool on its website anytime.
EarthLink customer service online
The EarthLink support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, and performing related tasks like moving and transferring service.
You can access support tools through several different platforms:
Other EarthLink online support
Account and billing FAQs
EarthLink outages
If there’s an outage in your area, the fastest solution is to call EarthLink support (+1-866-383-3080) right away. EarthLink leases infrastructure from other internet providers, but its tech support is often more responsive than the company whose network is down.
The EarthLink app for iOS and Android is another good way to get information and report outages to a representative.
EarthLink customer support for your business
You can reach customer support for EarthLink Business services through its website. You can also call +1-844-356-5249 from 9:00 a.m. to 9:00 p.m. ET to speak with a representative.
Pay your EarthLink bill
There are multiple ways to pay your EarthLink bill:
- Pay online at pay.earthlink.net.
- Set up a default payment method through your account portal.
- Pay on the EarthLink app.
We suggest setting up autopay through your account portal, as it ensures you don’t have to worry about late payments.
Sign up for EarthLink service
To sign up for EarthLink home internet service, call +1-866-383-3080 or click the button below.
Cancel your EarthLink service
If you need to disconnect your Earthlink service, call +1-866-383-3080 and speak to a representative. Remember to have your account information on hand.
EarthLink customer service FAQ
How do I move my EarthLink service to a different address?
How do I manage my Wi-Fi settings?
Is EarthLink available in my area?
Is EarthLink available in your area?
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