Frontier Customer Service

Contact Frontier internet customer service

Frontier customer service phone number

Frontier doesn’t make it easy to get help from a live person, but you can get much of the help you need with the MyFrontier mobile app.

If that doesn’t work, try the following phone number:

Frontier residential internet service: +1-800-921-8101

When you call in as a residential customer, you’ll hear a robotic voice asking if you want a link to  Frontier’s mobile app. If you say no and insist on talking to a human, you’ll have to explain your problem to the machine and enter the account holder’s phone number before you get anywhere.

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Frontier internet customer service hours

Frontier doesn’t list the hours of its English customer phone service—the company makes it difficult to talk to a live person any time. Instead, we recommend downloading the Frontier mobile app, using the Support Wizard, or using the chat function at Frontier.com.

Things are different if you speak a language other than English. Here’s a list of supported numbers and operating hours.

Frontier no longer operates retail stores. The best way to get help is through the MyFrontier mobile app.

Frontier customer service online

Frontier’s mobile app and customer support website are the best ways to get help with your internet service. You can use a support wizard, check your order status, or log into your account to check billing.

The app is free to download, but you’ll need to register with the account holder’s email or phone number to access the tools.

Online chat is another good way to get help, but you’ll be talking to a robot. Look for the aquamarine icon at the bottom right of any page of the Frontier site.

• Log in to your Frontier account to check your account or use the support wizard.
• Download the MyFrontier on Google Play for Android devices.
• Download the MyFrontier on the App Store for Apple devices.

You may also be able to get help from Frontier on social media:

• @FrontierCorp on X
• Frontier Internet on Facebook

Other Frontier online support

Frontier outages

You can check if your Frontier network is down within your MyFrontier app or by visiting the Frontier.com website and entering your service address.

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Frontier customer support for your business

Frontier makes it a little easier to reach a live person if you’re calling as a business, and there are different numbers to dial based on your problem. They may differ by location, too.

Start with your Verizon mobile app, but if that doesn’t work you can try these numbers:

Frontier business sales: +1-855-288-4669

Frontier business voice services: +1-844-310-5287

Frontier business internet service: +1-844-310-5287

If you’re calling about placing an order, you’ll be connected to a sales person quickly. If you’re calling for support, you’ll hear a robotic voice with a menu of options. Press “3” if you need billing support or press “4” for technical support. Say “operator” if you need to connect to a live person right away, but you may still have to interact with the robot to get routed to the right person.

Access Your Frontier Business Account Now

Pay your Frontier bill

There are multiple ways to pay your Frontier bill:

• Pay your bill
• Manage autopay
• Express pay
• Manage paperless billing

Sign up for Frontier service

The best way to get Frontier home internet service is to sign up online. After you pick a plan, you’ll be asked whether you want add-ons such as Wi-Fi extenders or backup internet capability. Then, you’ll need to provide your legal name and birthday so the company can run a soft credit check.

From there, you’ll need to verify your phone number with a six-digit code before you set up installation. Since Frontier bills at the end of each service period, there’s nothing to pay upfront.

Cancel your Frontier service

The only way to cancel Frontier internet is to call customer service at +1-877-241-9834. The company will try hard to get you to stay, so be prepared to settle in for long holds and insist on canceling multiple times.

If you are having trouble paying your bill, you have a few other options:

• Pause your service
• Make changes to your account
• Set up your Frontier service at a new address

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