On this page:
Hours | Outages | Phone support | Online support | Business support | Pay your bill | Sign up for service | Cancel service | Nextlink Internet FAQ
On this page:
- Hours
- Outages
- Phone support
- Online support
- Business support
- Pay your bill
- Sign up for service
- Cancel service
- Nextlink Internet FAQ
Contact Nextlink Internet customer service
Nextlink customer service phone number
To reach a tech support agent by phone, call +1-855-698-5465. You can also resolve support issues related to billing and sales through the same number.
To avoid navigating through automated menus, ask to talk to a representative as soon as possible.
Nextlink Internet customer service hours
Nextlink’s technical support phone line is available 24/7, but its billing support line has limited hours of operation outside of standard business hours.
Billing support hours:
- Monday to Friday: 8 a.m. to 6 p.m. CT
- Saturday to Sunday: Closed
You can also live chat with an agent on Nextlink’s website Monday to Friday, 9 a.m. to 7 p.m. CT.
Nextlink Internet customer service online
The Nextlink Internet support site has resources for getting started with your internet connection, troubleshooting slow or intermittent internet, reporting a service issue, or testing your internet speed.
You can access support tools through several different platforms:
Other Nextlink online support
Account and billing FAQs
For information about paying your bill, understanding charges, or managing your Nextlink account, submit a billing ticket or call the billing support line at +1-855-698-5465.
Nextlink outages
You can sign into your account to confirm whether an outage is impacting your service or check on the status of the network request by visiting Nextlink’s network status webpage.
The Nextlink Connect app for iOS and Android also displays your area’s outage and network status information. The app also allows you to set up notifications for outage alerts and other updates so that you can know when service is restored.
Nextlink customer support for your business
You can reach customer support for Nextlink Business Internet Service by calling the same support number, +1-855-698-5465.
Pay your Nextlink bill
You can pay your Nextlink bill by logging into your account online or by using the Nextlink Connect app. From there, you can make a one-time payment or set up autopay. We suggest setting up autopay for your account so you don’t have to worry about late payments.
Sign up for Nextlink service
To sign up for Nextlink internet service, you can call +1-855-698-5465 or click the button below.
Cancel your Nextlink service
If you need to disconnect your Nextlink service, call the customer support line at +1-855-698-5465 during the hours of operation for billing services. Remember to have your account information on hand.
Nextlink customer service FAQ
Does Nextlink support VPNs?
Is Nextlink available in my area?
Is Nextlink Internet available in your area?
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