What people really say about Optimum
Who knows Optimum better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“Optimum internet has really good service and reliability and great customer service thanks optimum.”
– Nathan M
(4/5)
“I have had very good experience with optimum esp through online with the discounts!!!”
– Nicole K
(5/5)
“The representatives are very helpful. They are very kind and understanding. I can’t thank you enough for keeping me in tune the rough times like with the Covid 19 and all.”
– Candi V
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Read our Optimum customer reviews.
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1209 Optimum customer reviews.
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Dennis R | 06-11-2024
Service is good have problems for the last 5 years at my current address. Many of the service people do not know what they are doing or just don't want the find and fox the problem. That does not stop the company from increasing their prices
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Mark E | 06-09-2024
Verified User
Internet drops out every 2 to 3 minutes everyday in the hot afternoon for the last several years. Technician said the issue was on a power pole down the road. He said he would get back to me but he never did. I inquired about the issue and never received any response. The subdivision is getting ready to sue the provider.
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Terrence M | 03-23-2024
Verified User
Have NEVER got the speed they claimed. I pay for 1 gig speed get 350 mps.
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Shoquanda P | 03-21-2024
Verified User
Love the Service
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Nathen M | 03-19-2024
Verified User
optimums internet has really good service and reliability and great customer service thanks optimums
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Jesse M | 02-03-2024
internet speed is good but not for 200.00 a month
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Nicole K | 12-16-2023
I have had very good experience with optimum esp threw online with the discounts !!!
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Stan C | 10-01-2023
between 6/30/2023 and 9/20/23 i have experienced over 35 internet outages. they (optimum) have checked my system and said i needed a new modem. the tech never came . It has been three months ,now i have kept a log of the outages and sent it to them (optimum). I know that we are having dificult times now, and i feel like there is not any help coming from them. But do you know what? i still have to pay that monthly fee.
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Clayton T | 09-20-2023
Worst company ever. Zero costumer service and the techs are lazy and don't even follow simple instruction. And they want to do is argue with the costumer instead of coming back to fix their mistake. It's just suddenlink with a different name. They really need to be investigated
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