On this page:
Optimum Mobile | Hours | Outages | Phone support | Online support | Business support | Local support | Pay your bill | Sign up for service | Cancel service | Optimum FAQ
On this page:
- Optimum Mobile
- Hours
- Outages
- Phone support
- Online support
- Business support
- Local support
- Pay your bill
- Sign up for service
- Cancel service
- Optimum FAQ
Contact Optimum customer service
Optimum has multiple call centers around the country, so the best number to call depends on where you live. Here’s what the company recommends:
- For Nassau and Suffolk counties in New York: +1-631-393-0637
- For Bronx, Brooklyn, and Westchester counties in New York: +1-718-860-3514
- For Hendersonville and West Jefferson in North Carolina : +1-877-491-0050
- For Connecticut: +1-203-870-2583
- For New Jersey and Pennsylvania: +1-973-230-6048
- All other areas: +1-877-694-9474
Get help with your Optimum Mobile accounts
To get help with Optimum Mobile, call +1-866-200-7186. You can also dial 611 from any Optimum Mobile phone.
Optimum customer service hours
Optimum offers 24/7 customer service online. To get help, sign into your Optimum account online or start a chat by clicking on the blue chat button at the bottom right of any Optimum.net page.
Optimum store locations near you
Optimum operates more than 100 retail stores. You can use them to pick up or return equipment, buy or trade in your mobile phone, activate your devices, or pay your bill.
By December 2024, here’s when most stores will be open:
- Monday–Friday: 10 a.m.–8 p.m. local time
- Saturday: 10 a.m.–8 p.m. local time
- Sunday: 12 a.m.–5 p.m. local time
Sorry, no stores were found in your area.
Optimum customer service online
If you’re having trouble with your Optimum service, search the help library. Try the app if you can’t find what you’re looking for.
You can access support tools in a few ways:
Other Optimum online support
Optimum outages
Check for Optimum internet outages on the outage map online. You can also troubleshoot connection issues on your own.
If you find out you have experienced an outage, you can request a refund.
Optimum customer support for your business
If you need assistance with an Optimum business account for phone, TV, or internet services, call +1-888-276-5255 for help with your account or call +1-888-276-5255 for technical support. For help with an Optimum Mobile business account, call +1-866-200-7186.
Pay your Optimum bill
There are multiple ways to pay your Optimum bill:
Sign up for Optimum service
The best way to sign up for Optimum home internet service is to click the button below and enter your address. If you’d rather talk to a live person, the right number to call depends on where you live.
In New York, New Jersey, Connecticut, Pennsylvania and the towns of Hendersonville and West Jefferson in North Carolina, call +1-866-347-4784.
In all other areas, call +1-877-694-9474.
Cancel your Optimum service
If you need to disconnect your Optimum service, you have several options:
- If you live in Connecticut, New Jersey, New York, and Pennsylvania: Start a chat session and request an appointment or call +1-844-205-1736.
- If you live elsewhere: Call +1-888-822-5151 and say “disconnect” when asked your reason for calling.
Optimum customer service FAQs
How do I talk to a real person about Optimum internet?
How do I cancel Optimum mobile and internet services?
Are PC Optimum and Optimum internet the same company?
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