On this page:
Hours | Outages | Phone support | Online support | Business support | Local support | Pay your bill | Sign up for service | Cancel service | Sparklight FAQ
On this page:
- Hours
- Outages
- Phone support
- Online support
- Business support
- Local support
- Pay your bill
- Sign up for service
- Cancel service
- Sparklight FAQ
Contact Sparklight customer service
Sparklight customer service phone number
If you need technical help with your Sparklight service, call +1-855-407-7927. If you need help with billing or want to upgrade your account, call +1-855-407-7927. If you need to sign up for a new service, try +1-855-407-7927.
Click or tap below to start a chat or find help resources.
Sparklight customer service hours
Sparklight’s customer service hours differ based on your reason for calling. The following list shows when you can contact each department:
- Technical support: Always open
- Billing support: Open Monday to Friday, 8 a.m. to 5 p.m. MT
- Sales: Open Monday to Friday, 6 a.m. to 6 p.m. PT
Sparklight store locations near you
Visiting a Sparklight store is a great way to change your plan or get help with your service. You can find locations in all 21 states by visiting https://www.sparklight.com/locations.
Sorry, no stores were found in your area.
Sparklight customer service online
Whether you need help setting up your connection or need to troubleshoot slow internet, try visiting the Sparklight support site. You can find out about outages, watch instructional videos, and learn about your modem.
If the website isn’t working for you, try contacting Sparklight on other platforms:
Other Sparklight online support
Sparklight outages
You can find out about Sparklight outages in four ways. First, sign up for text notifications. You can also sign into your account and check for a notification at the top of the page. If you can’t get internet service but there’s no notification, enter your address into the outage checker tool. If there’s no active account at the address you type, you won’t get an answer.
If you’re still having trouble and don’t see any outage notifications, use the account holder’s phone to contact tech support, and you’ll get an automated status update.
Sparklight customer support for your business
If you’re a small business customer, you can reach Sparklight support by calling +1-877-570-0500 or clicking the button below and filling out the form on the page.
Pay your Sparklight bill
There are multiple ways to pay your Sparklight bill:
- Log in to your account online
- Visit in person at a Sparklight store
- Pay in the Sparklight mobile app
- Call +1-888-364-2067
Sign up for Sparklight service
To sign up for Sparklight home internet service, call +1-888-364-2067 or select the button below.
Cancel your Sparklight service
The easiest way to cancel your Sparklight service is to disconnect your Sparklight-owned equipment (usually a modem and router) and return it to a Sparklight store in person. If you can’t return your equipment, you may be able to schedule a technician pickup, but you’ll be charged a $45 convenience fee.
If you want to cancel your Sparklight service but own your equipment or need to schedule a pickup, call Sparklight Billing at +1-877-692-2253 to schedule your cancellation.
If you’re going to be away for a while but don’t want to cancel service entirely, you can place a seasonal hold.
Sparklight customer service FAQ
Can you cancel Sparklight service online?
Is there a Sparklight outage in my area?
How much does a Sparklight technician visit cost?
How can I get support with my Sparklight Pay-as-you-go plan?
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