Internet Service Provider Review of Austin

The Austin area has an outstanding selection of internet providers. But which is best? Which is the fastest? Which is right for you? We took a close look at the area’s internet options and compared providers using real-world performance data from speed tests, a regional customer survey, and a thorough pricing analysis.

Let’s get right to it: The data (all the data) points to Google Fiber as the absolute best internet service provider (ISP) in Austin, hands down. Google Fiber’s performance was so strong in our Austin datasets and survey that it completely swept every award in this analysis: This is the first time a single provider has won every claim in a HighSpeedInternet.com provider review.

Google Fiber is the fastest ISP in Austin, provides the best value for the money, and has the best customer feedback. Looking for the best internet in Austin? Yeah, that’s Google Fiber, no question.

Our methodology uses three proprietary datasets to determine ISP quality: performance data gathered from the HighSpeedInternet.com speed test, pricing data from our internet plan index, and customer survey data from our massive annual surveys.

See our detailed methodology for a breakdown on exactly how we determine the best ISPs for each region.

Why Google Fiber is the Best Overall in Austin

In every category we analyzed, Google Fiber came in above all other ISPs in Austin. Speed test data, pricing ratios, customer ratings—whatever the metric, if it’s measuring internet performance in any way, Google Fiber is at the top of the list.

If you’re looking for speed, a good price, a good customer experience, reliability, and an easy setup process, Google Fiber has it all. We named Google Fiber the best internet provider in the nation twice, so it’s not too big a shock to see it come out on top in Austin. What is shocking is that it completely bulldozed over four other high-performing major providers in every category we measure. We’ve never had a stronger indication that a provider is the top pick.

Why Google Fiber is the Best Value in Austin

Google Fiber is Austin’s best value ISP, according to a thorough pricing analysis and Austin customer price ratings. Google Fiber offers a lot of speed for the money, with its roster starting at gig speeds. It’s also well-rounded, with its customers enjoying the best speeds and policies: symmetrical gig speeds, fiber reliability, unlimited data, a free router, and customer service that picks up the phone in 10 seconds or less.

Google Fiber plans aren’t the cheapest, starting at $70, but what’s important is that Austin Google Fiber customers feel they are paying a fair price for what they are getting.

Why Google Fiber is the Fastest in Austin

Google Fiber customers benefit from the fastest speeds in Austin, according to over 20,000 unique speed test results. Google Fiber customers also gave the highest speed ratings. If you need more proof that Google Fiber is really fast, our national Annual Internet Provider Review has found Google Fiber to be the fastest provider in the country more than once.

Google Fiber’s slowest plan is 1Gbps; no other Austin provider can say that. With plans starting at gigabit speeds, it’s safe to say Google Fiber doesn’t do slow. Google is 100% the fastest internet in Austin.

Why Google Fiber is the Customer’s Choice in Austin

Nothing comes above the voice of the customer, and Austin customers are happiest with Google Fiber, according to our latest survey of over 1,200 Austin internet customers.

When we asked Austin residents to rate their internet service, Google Fiber received the highest ratings for every category: overall satisfaction, speed, pricing, reliability, and customer service. Google Fiber also received the highest average rating.

Why Google Fiber is the Most Trusted in Austin

Google Fiber customers in Austin trust their provider. Google Fiber’s brand is a strong one. Google Fiber rarely raises prices and doesn’t do sneaky fine print. It has always strived to provide the absolute best service to its customers and never shies away from their concerns. In fact, when Google Fiber customers call in with an issue, Google Fiber guarantees someone will answer in 10 seconds or less, an astonishing commitment in the age where most providers simply connect their customers to AI agents.

Customer reliability rating

Being able to count on your ISP for consistently reliable service is fundamental, and Google Fiber customers clearly feel their connections are dependable. They give it the highest reliability ratings in Austin.

Why Google Fiber is the Easiest Internet Switch in Austin

According to the customers, Google Fiber is the easiest service to get in Austin. It’s unusual for fiber providers to receive this kind of feedback due to the more complicated requirements of fiber internet installation. But Google Fiber’s customer service is legendary, so it makes sense that the onboarding experience would be Austin’s frictionless internet switch.

Although Google Fiber and Spectrum tied in their customer’s onboarding feedback, Google Fiber customers gave much higher feedback in general, so this win goes to Alphabet’s ISP.