Optimum vs. T-Mobile: Which Internet Provider Is Best for You?
Optimum has the edge with speed, but T-Mobile’s straightforward plan and policies receive higher customer ratings
Nov 4, 2024 | Share 
Provider Comparisons (Versus)
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Best for speed
- Price: $40.00–$280.00/mo.*
- Speed: 300–8,000Mbps
- Internet type: Cable & Fiber
- Data cap: Unlimited
- Contracts: Up to 2 years
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Best for flexibility
- Price: $50.00–$70.00/mo.†
- Speed: Up to 245Mbps
- Internet type: 5G fixed wireless
- Data cap: Unlimited
- Contracts: None
See disclaimers.
Compare Optimum and T-Mobile head to head
T-Mobile and Optimum offer very different services. Optimum has faster plans and more to choose from, while T-Mobile’s 5G Home Internet is more focused on crafting a frictionless experience. T-Mobile’s superb customer ratings in our annual customer satisfaction survey prove that speed isn’t everything, but which provider is best for you depends on specific internet needs.
Pros and cons: Optimum vs. T-Mobile
Pros:
- Faster speeds
- More plan variety
Cons:
- Price hikes
Pros:
- No price hikes
- No contracts
Cons:
- Few plan options
Want to know if Optimum or T-Mobile are in your area?
Enter your zip code below to see if these two providers are available where you live.
Plans and pricing: Optimum vs. T-Mobile
When comparing similarly priced plans from each ISP, it’s obvious you get more speed with Optimum. Even its entry-level cable internet plan provides faster speeds than T-Mobile (at a cheaper monthly rate). The difference is even more dramatic with Optimum’s fiber plans.
But keep in mind that Optimum’s rates typically go up after 12 months—something you don’t have to worry about with T-Mobile. Both companies offer free Wi-Fi equipment.
Optimum plans and pricing
| Package | Price | Speed | Details |
|---|---|---|---|
| 300 Mbps Internet | $40.00/mo.* | Up to 300Mbps | View Plan |
| 1 Gig Internet | $60.00/mo.‡ | Up to 940Mbps | View Plan |
| 300 Mbps Fiber Internet | $40.00/mo.* | Up to 300Mbps | View Plan |
| 500 Mbps Fiber Internet | $60.00/mo.† | Up to 500Mbps | View Plan |
| 1 Gig Fiber Internet | $60.00/mo.‡ | Up to 940Mbps | View Plan |
| 2 Gig Fiber Internet | $120.00/mo.§ | Up to 2,000Mbsp | View Plan |
| 5 Gig Fiber Internet | $180.00/mo.¶ | Up to 5,000Mbps | View Plan |
| 8 Gig Fiber Internet | $280.00/mo.║ | Up to 8,000Mbps | View Plan |
See disclaimers.
Optimum’s plan roster covers all the broadband bases. We like the 500 Mbps Fiber Internet plan best, as you get blazing-fast symmetrical speeds for a relatively low introductory rate. Its 500Mbps symmetrical speeds may be overkill for some homes, but at $60 per month, you’re not sacrificing much for the extra speed.
If you can’t get the fiber plans, the 300 Mbps Internet cable internet plan offers good speeds at low rates. For even faster speeds, Optimum has several gigabit plans. One caveat with Optimum is its price hikes. Optimum usually raises prices by $15 per month in year one, and then again in year two.
T-Mobile plans and pricing
| Package | Price | Speed | View on provider site |
|---|---|---|---|
| T-Mobile 5G Home Internet Unlimited | $50.00/mo.* | 72–245Mbps | |
| T-Mobile 5G Home Internet Plus | $70.00/mo.* | 72–245Mbps |
*w/ Auto Pay. Regulatory fees included in monthly price for qualified accounts. See full terms. Delivered via 5G cellular network; speeds vary due to factors affecting cellular networks, including data prioritization.
T-Mobile has two internet plans, while Optimum has many. If you just compare the speed and introductory prices, Optimum wins, hands down. But that’s not always the best way to shop for an internet plan. With internet speed, you need only enough to cover your activities and maybe have a little headroom for unusually bandwidth-heavy days. T-Mobile’s 245Mbps speed is just right for most customers. And while low introductory rates feel like a win in the beginning, it’s important to know they could go up by $30 per month after two years.
T-Mobile offers the conveniences of 5G and stress-free plan policies. Its rate includes everything, even a rental internet gateway. The setup is super simple—no cables, appointments, or technicians required. Also, moving the gateway to a better spot is as simple as connecting it to power. Any other type of internet service requires rerouting the cabling in your home.
Deals and promotions: Optimum vs. T-Mobile
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*For 1 yr. w/Auto Pay & Paperless Bill. Terms apply. Wired connection. WiFi speeds may vary. Not available in all areas.
Extra fees: Optimum vs. T-Mobile
| Equipment Fee | Installation Fee | Other Fees | |
|---|---|---|---|
|
| Free | $100 (free if ordered online) | $10 late fee |
|
| Free | $35 activation fee | Varies by state |
Optimum and T-Mobile both skip equpiment rental charges, but if you need an upgrade consider purchasing your own modem and router (or gateway).
Customer ratings: Optimum vs. T-Mobile
| Overall | Price | Speed | Reliability | Customer service | |
|---|---|---|---|---|---|
|
| 3.3/5 | 2.9/5 | 3.6/5 | 3.4/5 | 3.3/5 |
|
| 4.1/5 | 4.1/5 | 4.0/5 | 3.9/5 | 4.1/5 |
T-Mobile customers gave higher ratings in every category. In fact, customer sentiment is where these two providers differ the most. T-Mobile was the top-performing ISP in this year’s customer satisfaction survey, earning the highest ratings for overall satisfaction, price, and customer service. Optimum was, unfortunately, one of the worst-performing ISPs.
Best TV and internet bundles
| Internet speed | TV channels | Price | View on provider site | |
|---|---|---|---|---|
| Optimum 300 Mbps Internet + Basic TV | Up to 300Mbps* | 50+ | $70.00/mo. | View Plan |
| Optimum 300 Mbps Fiber Internet + Core TV | Up to 300Mbps* | 220+ | $115.00/mo. | View Plan |
| Optimum 1 Gig Fiber Internet + Premier TV | Up to 940Mbps* | 420+ | $195.00/mo. | View Plan |
*Internet w/Auto Pay & Paperless Bill plus taxes. Terms apply. Not available in all areas. TV: Offer for new residential customers. Plus taxes, fees and other charges. Includes Auto Pay and Paperless Billing.
Optimum’s internet and TV bundles pack a lot of speed and channels for the money compared to other ISPs. Deals start as low as $70 for a fast 300Mbps connection and 50+ channels. T-Mobile doesn’t offer TV service.
Internet types: Optimum vs. T-Mobile
| Internet type | View on provider site | |
|---|---|---|
|
| Fiber, cable | View Plans |
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| 5G fixed wireless |
Optimum and T-Mobile use different technologies to deliver internet service. Optimum employs a mix of coaxial and fiber-optic cables, while T-Mobile’s tech utilizes cell towers for a completely wireless delivery method.
The hardline connections used by Optimum are more powerful. They’re faster, more consistent, and perhaps a bit more reliable. T-Mobile 5G fixed wireless has a big advantage when it comes to convenience: You can install the service yourself without running any cables throughout your home, and moving the router is as simple as picking a new spot and plugging it in.
Data caps: Optimum vs. T-Mobile
| Provider | Data Cap | View on provider site |
|---|---|---|
|
| Unlimited | View Plans |
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| Unlimited |
All Optimum and T-Mobile internet plans come with unlimited data. This is a huge plus, as daily life continues to require more and more gigabytes of internet traffic. Providers usually charge extra for unlimited data, if they offer it all.
Contracts: Optimum vs. T-Mobile
| Provider | Contract length | View on provider site |
|---|---|---|
|
| Month to month | View Plans |
|
| Month to month |
T-Mobile and Optimum have both left contracts and early cancelation fees in the past. However, Optimum has built-in price hikes after the promo period ends. T-Mobile doesn’t use introductory pricing, so your rate is less likely to change in the future.
Installation: Optimum vs. T-Mobile
| Provider | Installation options | View on provider site |
|---|---|---|
|
| $100 (free if ordered online) | View Plans |
|
| Self-install ($35 activation fee) |
Technically, Optimum charges $100 for an installation, but you can easily avoid the charge by ordering your service online. T-Mobile’s setup is so easy that it doesn’t even offer any type of professional installation, but you do have to pay a one-time activation fee.
Availability: Optimum vs. T-Mobile
T-Mobile’s coverage spans the entire continental U.S., not surprising given the service runs over T-Mobile’s enormous cell network. Optimum’s hardwired cable and fiber connections are present in 21 states, including a few particularly dense pockets in the east (most notably in the Tri-state area) and coverage sprinkled throughout the South that spills over into Texas and Oklahoma.
Is Optimum or T-Mobile 5G Home Internet available where you live?
If you’re ready for a switch, enter your zip code below to see if these two internet providers are available to you.
Final call: Optimum vs. T-Mobile
If you’re after the fastest speeds, Optimum is the way to go. Every one of its internet plans offers faster speeds than T-Mobile. But the trade-off is higher monthly rates and the usual ISP annoyances, like rental fees, term contracts, and price hikes.
On the other hand, if you have average internet needs and want simple, no-hassle internet, T-Mobile’s breezy customer experience has received excellent customer feedback.
Methodology
Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.
More about Optimum and T-Mobile
Disclaimers
*Optimum disclaimers
- w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Terms apply.
- For 1 yr. w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 6 months at then prevailing rate (currently $15.99/mo). Price sbjct to change. Terms apply.
- w/ Auto Pay & Paperless Bill. Wired connection up to 940 Mbps. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
- w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
- w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
- w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
T-Mobile Deal Disclaimer
** $150 Back: Limited-time offer; subject to change. Register code within 30 days of activating new unlimited Home Internet line. If you have cancelled Internet lines in the past 90 days, you may need to reactivate them first. $150 via virtual prepaid Mastercard; requires 60 days service before validation; use online or in-store via accepted mobile payment apps; no cash access & expires in 6 months. The Virtual Prepaid Mastercard is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement. This promotion is not associated, sponsored, or endorsed by Mastercard or Sunrise Banks N.A. Allow 1 week from fulfilment of offer requirements. Lines must be active and in good standing when card is issued. Max 1/account. May not be combined with some offers or discounts. Home Internet General Terms: During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Not available in all areas. $35 device connection charge due at sale. Plus taxes & fees for accounts currently paying for a T-Mobile wireless line with additional taxes & fees: Monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $1.40 per data only line ($0.12 for RPF & $1.28 for TRF) apply; taxes/fees approx. 3-12% of bill. Credit approval required. For use only with T-Mobile Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay up to $370. Video streaming resolution depends on available speeds. For best performance, leave video streaming applications at their default resolution setting. Not compatible with some live TV streaming services. AutoPay Pricing for lines 1-8 on account. Without AutoPay, $5 more. May not be reflected on 1st bill. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users. See T- Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information.”
All Optimum internet plans and pricing
*w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Terms apply.
†For 1 yr. w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 6 months at then prevailing rate (currently $15.99/mo). Price sbjct to change. Terms apply.
‡w/ Auto Pay & Paperless Bill. Wired connection up to 940 Mbps. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
§ w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
¶w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
║w/ Auto Pay & Paperless Bill. Wired connection. WiFi speeds may vary. Not available in all areas. Max auto renews after 12 months at then prevailing rate (currently $16.99/mo). Price sbjct to change. Terms apply.
Author - Austin Aguirre
Austin worked as a broadband technician installing and troubleshooting countless home internet networks for some of the largest ISPs in the U.S. He became a freelance writer in 2020 specializing in software guides. After graduating with a BS in technical communication from Arizona State University, he joined the team at HighSpeedInternet.com where he focuses on home network improvement and troubleshooting.
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