Compañías de Internet en Highlands Ranch, CO

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Hannah K | 04-24-2023

DO NOT GET QUANTUM FIBER THROUGH CENTURY LINK!! They will try to tell you that you already have a modem and when you tell them you don’t, if you’re a woman, you’ll get asked condescending questions about how you set up your installation date. Not kidding one of the reps, after I vehemently denied having a modem, asked if I set up my installation appointment on my phone or computer. How am I supposed to set it up on my computer when I don’t have a modem or wifi! Eventually cancelled my service, had to ask 3 TIMES for my refund. On the third time I was told I had to cancel my service (which I already did) in order to get a refund. Was eventually passed off to a supervisor who said he put in everything correctly now and that I should be getting my refund. NONE OF THOSE REFUNDS EVER CAME!!! I gave up trying to get a refund directly from them and had to dispute the transaction with my bank. Quantum fiber through Century Link is a scam do not fall for it!

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Andrea S | 05-11-2019

Worst Customer Service. Tried to move service from rental to new home. Even upgraded service, but had to wait two weeks for an appointment. Never showed up so I spent just over two hours dealing with Customer Service. Basically paid for a month of service that we didn't use and wasted a whole day waiting on a tech to arrive, which I was told on the day of the appointment that they were still going to be arriving.

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