Compañías de Internet en Wilmington, NC

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Robert B | 02-07-2026

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I want to give fair feedback because my experience was mixed — parts of it were excellent and parts of it were extremely frustrating. First, the positives: the field technician who came to my home was outstanding. He diagnosed the issue within minutes and was professional, knowledgeable, and respectful. I would rate him a 10/10. The final phone representative I spoke with was also excellent and actually listened and helped move things forward. However, the overall experience leading up to that point was very poor. We were without internet service for four days. During that time, I was repeatedly told the outages were due to scheduled maintenance, then neighborhood outages, and I kept being directed to the app and AI chat support which provided no real help. My children had virtual school and I run work from home, so this was a major disruption. The real cause ended up being a severed neighborhood line that, once repaired, damaged my modem. I was repeatedly told I must be connecting the modem incorrectly. One phone representative in particular insisted the issue was on my end and the conversation became frustrating. I’ll be honest — I became upset in response, but the situation felt dismissive because the actual problem was not being investigated. The next day I called again and spoke with a different representative who immediately suspected the modem and scheduled a technician. The technician confirmed within minutes that the modem had failed due to the line incident and even mentioned they had seen multiple similar failures after that repair. The issue was never my setup. My biggest concern is not the outage itself — things break. My concern is the difficulty reaching someone who could actually troubleshoot and the over-reliance on automated systems and scripts instead of listening to the customer. If there were another provider available that did not require digging up my yard or running new lines across my home, I would strongly consider switching. I stay with Spectrum because of the infrastructure already installed, not because of the support experience. Spectrum has good employees, but the support process makes customers feel unheard. I hope this feedback helps improve how real issues are escalated and handled in the future.

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None Y | 06-10-2024

This is the worst internet company you can go with. If you have another option choose it. Stay clear of spectrum.

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Justin H | 04-24-2023

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Price hike of $20 after being a longtime loyal customer. No offers after calling customer support. Their internet speed is not nearly as fast as advertised.

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