Get the help you need:
Hours | Outages | Phone support | Online support | Business support | Pay your bill | Sign up for service | Cancel service | Brightspeed FAQ
Get the help you need:
- Phone support
- Hours
- Outages
- Phone support
- Online support
- Business support
- Pay your bill
- Sign up for service
- Cancel service
- Brightspeed FAQ
Contact Brightspeed customer service
Brightspeed customer service phone number
Call +1-833-MYBRSPD (+1-833-692-7773) to reach Brightspeed customer support. A robotic voice will answer, and you can tell it what you need help with by speaking aloud. To get much further, you’ll need to supply your account information.
Brightspeed customer service hours
The best way to manage your Brightspeed account or get help with your service is to use the online tools or live chat services, but you can also speak to a real person about your account by calling +1-833-MYBRSPD (+1-833-692-7773) during the following business hours:
- Monday–Friday: 8 a.m.–8 p.m. ET
- Saturday–Sunday: 8 a.m.–5 p.m. ET
Technical support is available 24/7, but Brightspeed does not offer brick-and-mortar store locations.
Brightspeed customer service online
Brightspeed offers comprehensive online resources to help you get online, speed up your connection, manage your account, or change your payment method. You can access these resources on the Brightspeed website or through your Brightspeed mobile app.
You may also be able to get help on social media. Try the following options:
Other Brightspeed online support
Account and billing FAQs
Brightspeed outages
Brightspeed provides a lot of information about what to do in an internet outage. Follow the instructions on its site to find out if you’re experiencing an area outage, a home outage, or a service suspension due to a billing problem.
If that doesn’t solve your problem, try the Brightspeed troubleshooting tool. You’ll need either your account login info or your account number and zip code to get started.
Brightspeed customer support for your business
If you signed up for business services from Brightspeed before Oct. 1, 2024, visit the business support page or call account services at +1-833-692-7773. The phones are staffed from 8 a.m. to 6 p.m., Monday to Friday, local time.
If you are a business customer who signed up after Oct. 1, 2024, visit a different business support center or try the following numbers:
Small business care: +1-833-365-3181
Brightspeed Voice+ with RingCentral: +1-833-363-2313
Brightspeed Business Broadband Fiber: +1-833-363-2432
You can also download the Brightspeed Biz WiFi app on the App Store or Google Play store.
Pay your Brightspeed bill
There are multiple ways to pay your Brightspeed bill:
- Use the quick bill pay tool
- Log into your account
- Log in through your My Brightspeed mobile app
- Call +1-833-MYBRSPD (+1-833-692-7773)
Sign up for Brightspeed service
To sign up for Brightspeed home internet service, call +1-833-692-7773 (MYBRSPD) or click the button below.
Cancel your Brightspeed service
If you need to cancel or disconnect your Brightspeed service, you must speak to a customer service representative. Call +1-833-692-7773 (MYBRSPD) between 8 a.m. and 6 p.m., Monday through Friday. There’s no way to cancel online or in the app.
If you don’t want to cancel but will be away for a while, you can pause your fiber service for up to nine months by logging into your account online. You may also be able to pause your DSL and phone service by starting an online chat session.
Brightspeed customer service FAQ
How can I reach Brightspeed customer service?
How do I cancel Brightspeed internet service?
Can I pay my Brightspeed bill on the phone?
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